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Country and phone number management

How to activate and manage different countries and phone numbers for SMS messaging.

Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

To send and receive SMS messages, you’ll need an activated country and phone number in that country. Each time you activate a country, you’ll purchase a local phone number for that country which you can use to send and receive SMS messages.

A phone number can only send messages in its own country (a US number can only send to US phones, a UK number can only send to UK phones, etc).

Managing countries and phone numbers

When you complete the SMS setup, you’ll choose one country and phone number to activate. If you’d like to see your active phone numbers and activate new countries, go to Settings > Channels > SMS > Advanced SMS Settings, and click on “Countries and phone numbers”:

You can only have one phone number in each activated country.

Countries and number types supported


Number Type Supported

United States 🇺🇸

Toll-Free (+1 800, +1 833, +1 855 etc.)

Canada 🇨🇦


United Kingdom 🇬🇧

Local Mobile

Australia 🇦🇺

Local Mobile

Australia requires the uploading of certain legal documents in order to register for a local number. You’ll need to contact support to activate this country.

Requesting other countries

If you’d like to activate SMS for a country that’s not yet supported, you can request it during the SMS setup:


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