Empower ticket interoperability with Custom Actions by using ticket attributes in the Custom Action builder.
From the Custom Action builder, you can select the ticket template attributes for Custom Actions. For example, Ticket Title, Ticket Status, and Ticket Assignee
Ticket attributes in Custom Actions can be used in:
Custom Bots
Inbox
Macros
CMD+K
Inbox Rules
List of available ticket attributes available in the Custom Action Template Selector or through an Accessor:
Template | Available in Template Selector (Yes / No) | Accessor |
ticket.title | Yes |
|
ticket.description | Yes |
|
ticket.icon_url | No |
|
ticket.emoji | No |
|
ticket.current_status.title | Yes |
|
ticket.current_status.type | Yes |
|
ticket.current_status.created_date | Yes |
|
ticket.current_status.is_current_status | Yes |
|
ticket.current_status.status_detail | Yes |
|
ticket.ticket_type_id | Yes |
|
ticket.assignee.id | Yes |
|
ticket.assignee.type | No | {{ticket.assignee.type}} |
ticket.assignee.avatar.initials | No |
|
ticket.assignee.avatar.color | No |
|
ticket.assignee.avatar.image_urls.square_25 | No |
|
ticket.assignee.avatar.image_urls.square_50 | No |
|
ticket.assignee.avatar.image_urls.square_128 | No |
|
ticket.assignee.avatar.image_url | No |
|
ticket.assignee.name | No |
|
ticket.assignee.is_admin | No |
|
ticket.assignee.first_name | Yes |
|
ticket.assignee.last_active_at | No |
|
ticket.assignee.is_active | No |
|
ticket.assignee.is_bot | No |
|
ticket.assignee.is_self | No |
|
ticket.assignee.intro | No |
|
ticket.assignee.job_title | No |
|
ticket.assignee.location.city_name | No |
|
ticket.assignee.location.country_name | No |
|
ticket.assignee.location.country_code | No |
|
ticket.assignee.location.timezone | No |
|
ticket.assignee.location.timezone_offset | No |
|
ticket.assignee.social_accounts | No |
|
ticket.assignee.initial | No |
|
ticket.assignee.calendar_url | No |
|
Important to note:
Ticket Attributes are not currently supported.
No message is sent to the Ticket when a Custom Action is triggered from both Inbox and CMD+K.
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