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Use ticket attributes in Custom Actions
Use ticket attributes in Custom Actions
How to use ticket attributes in the Custom Action builder.
Beth-Ann Sher avatar
Written by Beth-Ann Sher
Updated over a week ago

Empower ticket interoperability with Custom Actions by using ticket attributes in the Custom Action builder.

From the Custom Action builder, you can select the ticket template attributes for Custom Actions. For example, Ticket Title, Ticket Status, and Ticket Assignee

Ticket attributes in Custom Actions can be used in:

  • Custom Bots

  • Inbox

  • Macros

  • CMD+K

  • Inbox Rules


List of available ticket attributes available in the Custom Action Template Selector or through an Accessor:

Template

Available in Template Selector (Yes / No)

Accessor

ticket.title

Yes

ticket.description

Yes

ticket.icon_url

No

ticket.emoji

No

ticket.current_status.title

Yes

ticket.current_status.type

Yes

ticket.current_status.created_date

Yes

ticket.current_status.is_current_status

Yes

ticket.current_status.status_detail

Yes

ticket.ticket_type_id

Yes

ticket.assignee.id

Yes

ticket.assignee.type

No

{{ticket.assignee.type}}

ticket.assignee.avatar.initials

No

ticket.assignee.avatar.color

No

ticket.assignee.avatar.image_urls.square_25

No

ticket.assignee.avatar.image_urls.square_50

No

ticket.assignee.avatar.image_urls.square_128

No

ticket.assignee.avatar.image_url

No

ticket.assignee.name

No

ticket.assignee.is_admin

No

ticket.assignee.first_name

Yes

ticket.assignee.last_active_at

No

ticket.assignee.is_active

No

ticket.assignee.is_bot

No

ticket.assignee.is_self

No

ticket.assignee.intro

No

ticket.assignee.job_title

No

ticket.assignee.location.city_name

No

ticket.assignee.location.country_name

No

ticket.assignee.location.country_code

No

ticket.assignee.location.timezone

No

ticket.assignee.location.timezone_offset

No

ticket.assignee.social_accounts

No

ticket.assignee.initial

No

ticket.assignee.calendar_url

No

Important to note:

  • Ticket Attributes are not currently supported.

  • No message is sent to the Ticket when a Custom Action is triggered from both Inbox and CMD+K.


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