Intercom app

Connect external databases to Intercom and create fully automated customer interactions.

Data connectors and Custom Objects explained

Beth-Ann Sher

Stephen Forbes

Natalia Alvarez

Boosting your bots effectiveness and resolving more customer questions automatically.

API integration

How to model and store external data to suit your specific use case with Custom Objects.

Setting up a Custom Object

Learn about the different types of references to accurately represent the complexities of your data.

Setting up references with Custom Objects

Learn how to use Data connectors to connect your live external data with Intercom Inbox and Workflows.

How to set up Data connectors for Workflows and Inbox

Approaches you can use to authenticate your Data connectors, and how to set up, view, and manage tokens.

Setting up Data connectors authentication

See which objects and arrays you can use for response mapping in Intercom.

JSON objects and arrays supported for Data connectors response mapping

Setup

Help your customers self-solve more of their questions with external data.

6 great ways to use Data connectors and Custom Objects

Trigger Data connectors automatically with Fin, Workflows, Custom Answers, macros, and Conversation Part actions.

Using Data connectors for automation

Learn how to use Data connectors and Workflows to automatically reply to customers when your team is offline or unresponsive.

Automate responses to customers when you’re offline

How to use ticket attributes in the Data connector configuration.

Use ticket attributes in Data connectors

Create fully flexible and powerful support experiences in your Workflows and Custom Answers with Custom Objects.

Using Custom Objects in Workflows

Find where to view, update, archive and manage attributes for Custom Objects.

How to manage Custom Objects

How to get additional data context through Custom Objects associated to user or conversation.

View Custom Object data from the Inbox

Step-by-step guidelines on how to create tickets in Zendesk from a conversation in Intercom.

How to create tickets in Zendesk from a conversation in Intercom with Data connectors

Learn how to generate an API token and encode it in the right format.

How to create authentication with Zendesk for Data connectors

Eden Bekele

Automation

Support and information for common questions around using Custom Objects.

Custom Objects FAQs

FAQs

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Create your workspace and invite the people you work with.

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Build your first workflow and watch it run end to end.

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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