Fin is an AI bot powered by GPT-4, OpenAI's most advanced AI model. Fin solves complex problems and provides safer, more accurate answers than any AI bot on the market.

You can configure Fin quickly and have it resolving conversations without setting up any other automations. Fin’s job is to clarify, respond and hand over if necessary.

Create multiple Fin profiles to target different customers and customize each one to suit that customer segment.

This can be set up in 2 simple steps if you’re keen to start using Fin straight away, or you can make use of the many configuration options available to tailor the Fin experience for your customers and teammates.

Fin can be enabled with support content using your Intercom Articles and external content via a public URL, so you can decide exactly which sources of information Fin uses to provide AI Answers. As your support content gets better, Fin does too—along with its resolution rates.

For even greater control over the response Fin provides, create Custom Answers with follow-up actions and rules to take each customer down the right path. With each profile, you can choose to enable AI Answers, or Custom Answers, or both.

Fin works in harmony with all your automations. For example, Fin can pass a conversation to an existing Workflow/Custom Bot to triage, or a workflow can pass to Fin to step in and offer support.

More complex queries can always be routed directly to human support teams, ensuring that your customers get the best possible experience every time. Fin can even ask clarifying questions and collect important customer details before handover, saving your team time and effort.

Fin has built-in safeguards to ensure it answers questions based solely on your support content, dramatically increasing accuracy and reducing “hallucinations". But you can also keep an eye on Fin conversations in the Inbox and easily monitor all of Fin’s responses.

Fin holds complete support conversations with your customers in plain English (and more languages soon!) It understands complex queries, asks clarifying questions, and explains complicated subjects clearly.

You’ll have access to a Fin performance report where you can clearly see how Fin is impacting your deflection and resolution rates.

Try Fin now in this live demo using your own Help Center 😃 Then make sure you’ve joined the waitlist to get access to Fin on your workspace.

If you’re already on the waitlist, great! We’re currently rolling Fin out to customers and we’ll reach out to you when Fin is ready to be enabled on your workspace.