When importing content to enable Fin AI Agent, you'll need to enter the public URL of your external support content. This will search for all pages nested under that URL and import them into your Content Library for Fin AI Agent to use.
If the importer didn't return the number of pages you expected, there are a few reasons...
The URL provided isn't the top level domain
Our importer works by going to the URL you provide and then searching for all pages nested under that URL. These pages must have the same URL pattern as the URL you provide.
For example, if the top level domain is https://myhelpcenter.com/home, then all pages you want to import must include /home prefix in the URL e.g. https://myhelpcenter.com/home/article. If they do not, remove the prefix and use the most basic URL stem e.g. https://myhelpcenter.com, then try the import again.
The URL is private
If the content you want to use is behind a login, we won't be able to access or import it.
Page limits
You can import up to 10 different external sources and we will import a maximum of 3000 pages from each source.
Note: If you are only using Intercom Articles to enable Fin AI Agent, these will be available automatically and do not need to be imported.
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