When importing website content to enable Fin AI Agent or Fin AI Copilot, you'll need to enter the public URL. This will search for all pages nested under that URL and import them into your Knowledge Hub for Fin to use.
If the importer didn't return the number of pages you expected, there are a few reasons...
The URL provided isn't the top level domain
The importer works by going to the URL you provide and then searching for all pages nested under that URL. These pages must have the same URL pattern as the URL you provide.
For example, if the top level domain is https://myhelpcenter.com/home, then all pages you want to import must include /home prefix in the URL e.g. https://myhelpcenter.com/home/article. If they do not, remove the prefix and use the most basic URL stem e.g. https://myhelpcenter.com, then try the import again.
The URL is private
If the content you want to use is behind a login, Fin won't be able to access or import it.
Most visited websites
You cannot sync content from any of the most visited websites. These websites are automatically blocked.
It is also not possible to sync content from 0.0.0.0 or localhost
Page limits
You can import up to 10 different external sources and Fin will import a maximum of 3000 pages from each source. Importing can sometimes fail if there is a very large amount of content on a single page.
If you are only using Intercom Articles to enable Fin, these will be available automatically and don't need to be imported.
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