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What is Fin?

Fin AI Agent FAQs

Sign up for the Fin Million Dollar Guarantee.

What is the Fin Guarantee?

Conversational Fin experience

How Fin understands and uses images sent by customers to deliver faster, more accurate support.

How Fin Vision understands images

A close look at how a customer’s language is determined in conversations for Fin AI Agent and Workflows.

Automatic language detection in conversations

Learn about the technology behind Intercom's AI agent - Fin.

The Fin AI Engine™

Availability of AI features on EU/AU hosted workspaces.

Changes to your EU/AU hosted workspace

How to migrate from Profiles to Workflows for configuring and setting Fin live.

Moving your Profiles to Workflows

What to check if all pages from your external support content haven't been imported.

Troubleshooting external content import

Situations when Fin may not answer due to language mismatches, low confidence, or a customer's request for a human agent.

Understand why Fin AI Agent may not provide an answer

Troubleshooting Help Center import from the Fin demo page.

Fin AI Agent demo didn't import my Help Center correctly

Learn how Fin uses images from your support content to provide visual guidance and help customers solve issues faster.

Using images and GIFs in Fin AI Agent replies

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