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Fin AI Agent FAQs

Conversational Fin experience

How Fin understands and uses images sent by customers to deliver faster, more accurate support.

How Fin Vision understands images

A close look at how a customer’s language is determined in conversations for Fin AI Agent and Workflows.

Automatic language detection in conversations

Learn about the technology behind Intercom's AI agent - Fin.

The Fin AI Engine™

Availability of AI features on EU/AU hosted workspaces.

Changes to your EU/AU hosted workspace

How to migrate from Profiles to Workflows for configuring and setting Fin live.

Moving your Profiles to Workflows

What to check if all pages from your external support content haven't been imported.

Troubleshooting external content import

Situations when Fin may not answer due to language mismatches, low confidence, or a customer's request for a human agent.

Understand why Fin AI Agent may not provide an answer

Troubleshooting Help Center import from the Fin demo page.

Fin AI Agent demo didn't import my Help Center correctly

Learn how Fin uses images from your support content to provide visual guidance and help customers solve issues faster.

Using images and GIFs in Fin AI Agent replies

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

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Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

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