Intercom

What is Fin?

Sign up for the Fin Million Dollar Guarantee.

What is the Fin Guarantee?

Fin AI Agent FAQs

Learn about the technology behind Intercom's AI agent - Fin.

The Fin AI Engine™

A close look at how a customer’s language is determined in conversations for Fin AI Agent and Workflows.

Automatic language detection in conversations

Availability of AI features on EU/AU hosted workspaces.

Changes to your EU/AU hosted workspace

How to migrate from Profiles to Workflows for configuring and setting Fin live.

Moving your Profiles to Workflows

What to check if all pages from your external support content haven't been imported.

Troubleshooting external content import

Situations when Fin may not answer due to language mismatches, low confidence, or a customer's request for a human agent.

Understanding when Fin AI Agent may not provide an answer

Troubleshooting Help Center import from the Fin demo page.

Fin AI Agent demo didn't import my Help Center correctly

Conversational Fin experience

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