The best team inbox for sales and support

Connect with customers wherever they are

Intercom’s inbox lets you organize and respond to conversations from your website, web and mobile apps, via email and social.

Seamlessly collaborate across teams

Create separate inboxes for sales and support, set permissions, and use notes and mentions to collaborate on tough questions.

Chat on-the-go

Reach leads and customers who need help even while you’re away from your desk with native apps for iOS and Android.

Qualify leads automatically

Create custom bots to qualify leads, route the right prospects to the right reps and drive them to take action, like booking a demo.

Auto-route conversations

Route people to the right sales or support rep based on information captured by bots, browsing behavior, enriched data, and more.

Follow-up faster

Save time answering common questions with canned, personalized responses, and send the perfect help article in a single click.

Plan future headcount

Know when to add coverage with reports on conversation volume, response times, and SLAs.

Measure ROI

See revenue metrics overall, by individual message, by landing page, and for each bot you have live.

Manage team performance

Track individual conversation volume, response times, meetings booked, deals won, and more.

Analyze conversation trends

Track and view insights on conversation trends over time with custom tagging and reporting.