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Intercom Inbox

The best team inbox for support and sales

Intercom’s team inbox accelerates workflows to drive faster responses for leads and customers.

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Intercom gives us a single tool that lets us track, sell, and support users through every step of the funnel.

Jason Mills, Director of Sales and Success

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The team inbox for all customer communication
  • Connect with customers wherever they are

    Intercom’s inbox lets you organize and respond to conversations from your website, web and mobile apps, via email and social.

  • Seamlessly collaborate across teams

    Create separate inboxes for sales and support, set permissions, and use notes and mentions to collaborate on tough questions.

  • Chat on-the-go

    Reach leads and customers who need help even while you’re away from your desk with native apps for iOS and Android.

New for Inbox

No more switching tabs. Bring all the tools and data you need into Inbox.

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Get more efficient with bots and automation
  • Qualify leads automatically

    Create custom bots to qualify leads, route the right prospects to the right reps and drive them to take action, like booking a demo.

  • Auto-route conversations

    Route people to the right sales or support rep based on information captured by bots, browsing behavior, enriched data, and more.

  • Follow-up faster

    Save time answering common questions with canned, personalized responses, and send the perfect help article in a single click.

Be more productive and personal with apps

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Measure and improve performance
  • Plan future headcount

    Know when to add coverage with reports on conversation volume, response times, and SLAs.

  • Measure ROI

    See revenue metrics overall, by individual message, by landing page, and for each bot you have live.

  • Manage team performance

    Track individual conversation volume, response times, meetings booked, deals won, and more.

  • Analyze conversation trends

    Track and view insights on conversation trends over time with custom tagging and reporting.

30,000+ of the world’s most successful companies, big and small, trust Intercom for growth