Features of
Acquire customers

All the features you need to capture, qualify, and nurture leads to convert them to customers


Inbox

Target the right people for each message based on behaviors and time

Qualify

Chat with and qualify leads, or let our bot Operator start qualifying for you

Qualify - Chat with and qualify leads, or let our bot Operator start qualifying for you

Intercom messenger
Intercom Messenger
Intercom Messenger
Chat with people on your website, on mobile, and in your app
Messenger customisation
Messenger customization
Messenger customization
Customize your messenger by choosing colors, wallpapers, and team profiles
Response times
Response times
Response times
Set expectations by showing your average response time in the Messenger
Office hours
Office hours
Office hours
Let visitors know when you’re away and collect their email for follow-up when you’re back online
Operator qualification
Lead qualification bot
Lead qualification bot
Define the information you need and Operator will collect it for you
Operator followup
Operator follow-up actions
Operator follow-up actions
Operator automatically assigns and tags leads based on the data collected, or sends to Salesforce

Convert

Work as a team to chat to and convert leads in real time, at scale

Convert - Work as a team to chat to and convert leads in real time, at scale

Team inbox
Team inbox
Team inbox
One place to manage and respond to all conversations with leads and customers
Lead profiles
Lead Qualification Profiles
Lead Qualification Profiles
Record and keep track of information from leads as you chat
Teams
Teams
Teams
Group teammates by expertise and assign conversations to them
Saved replies
Saved replies
Saved replies
Reply to common questions faster with canned, personalized replies
Notes
Notes & Mentions
Notes & Mentions
Loop in teammates and work together behind the scenes
Assignment rules 2
Assignment rules
Assignment rules
Automatically assign conversations based on company or user data
Round robin
Round robin assignment
Round robin assignment
Automatically assign conversations equally between available teammates
Away mode
Away mode
Away mode
Automatically re-assign conversations when you’re out of the office
Mobile apps
iOS & Android apps
iOS & Android apps
Respond to leads on the go with native mobile apps

Measure

See the value of live chat to your business with lead reports

Measure - See the value of live chat to your business with lead reports

Total leads
Revenue Reports
Revenue Reports
See revenue metrics overall, by message, landing page and bots
Average response time
Average response time
Average response time
Know how quickly you’re responding
Lead sources
Lead sources
Lead sources
Understand which messages generate the most leads
Salesforce leads
Salesforce leads
Salesforce leads
See how many qualified leads are sent to Salesforce

Messages

Target and nurture leads with automated campaigns

Capture

Capture high quality leads with the messenger and targeted messages

Capture - Capture high quality leads with the messenger and targeted messages

Intercom messenger
Intercom Messenger
Intercom Messenger
Chat with people on your website, on mobile, and in your app
Messenger visibility
Messenger visibility
Messenger visibility
Choose to show the messenger on specific pages or only to high value leads
Visitor auto messaging
Visitor auto messages
Visitor auto messages
Proactively reach out to website visitors based on their activity
Audience targeting
Audience targeting
Audience targeting
Target leads and users based on events, sessions, or features used
Message styles
Message styles
Message styles
Choose from 3 message styles - chat, note and post - depending on the goal of your message
Response types
Response types
Response types
Set a response type for each of your messages - chat, email collection or emoji reactions
Follow up
Follow up via email/sms
Follow up via email/sms
Automatically collect a visitor’s email or phone number so they don’t miss your reply

Nurture

Convert more leads with automated campaigns

Capture - Capture high quality leads with the messenger and targeted messages

Auto messages
Auto messages
Auto messages
Send automated messages to leads and users based on their behaviors
Email
Email messages
Email messages
Engage leads and users with automated and one-off emails
Smart campaigns
Smart campaigns
Smart campaigns
Drive leads towards a common goal by sending a personalized series of messages based on time and behavior
Ab testing
A/B testing
A/B testing
Improve performance by testing against variants and control groups
Message stats
Message stats
Message stats
See how well messages perform by viewing open, clicks and replies
Message goals
Message goals
Message goals
Track and measure in-product behaviors to know the true performance of a message
Custom email templates
Custom email templates
Custom email templates
Use HTML to create custom emails or import templates from other products
Delivery window
Email delivery windows
Email delivery windows
Set emails and messages to send only on specific days or between certain hours
Message scheduling
Message scheduling
Message scheduling
Schedule a message to send at a specific time or date in the future

Platform

Track and segment leads and users
Available with all products
Track leads
Track leads and users
Track leads and users
Collect and view data on the people browsing your website and using your product
Segment
Segment
Segment
Create and save live segments of leads and users based on their behaviors
People profiles
Customer and company profiles
Customer and company profiles
Know who you’re talking to – see their location, activity and more
Permissions
Permissions
Permissions
Restrict access to certain features to specific people on your team

Inbox

Intercom Messenger
Chat with people on your website, on mobile, and in your app

Inbox

Messenger customization
Customize your messenger by choosing colors, wallpapers, and team profiles

Inbox

Response times
Set expectations by showing your average response time in the Messenger

Inbox

Office hours
Let visitors know when you’re away and collect their email for follow-up when you’re back online

Inbox

Lead qualification bot
Define the information you need and Operator will collect it for you

Inbox

Operator follow-up actions
Operator automatically assigns and tags leads based on the data collected, or sends to Salesforce

Inbox

Team inbox
One place to manage and respond to all conversations with leads and customers

Inbox

Lead Qualification Profiles
Record and keep track of information from leads as you chat

Inbox

Teams
Group teammates by expertise and assign conversations to them

Inbox

Saved replies
Reply to common questions faster with canned, personalized replies

Inbox

Notes & Mentions
Loop in teammates and work together behind the scenes

Inbox

Assignment rules
Automatically assign conversations based on company or user data

Inbox

Round robin assignment
Automatically assign conversations equally between available teammates

Inbox

Away mode
Automatically re-assign conversations when you’re out of the office

Inbox

iOS & Android apps
Respond to leads on the go with native mobile apps

Inbox

Revenue Reports
See revenue metrics overall, by message, landing page and bots

Inbox

Average response time
Know how quickly you’re responding

Inbox

Lead sources
Understand which messages generate the most leads

Inbox

Salesforce leads
See how many qualified leads are sent to Salesforce

Messages

Intercom Messenger
Chat with people on your website, on mobile, and in your app

Messages

Messenger visibility
Choose to show the messenger on specific pages or only to high value leads

Messages

Visitor auto messages
Proactively reach out to website visitors based on their activity

Messages

Audience targeting
Target leads and users based on events, sessions, or features used

Messages

Message styles
Choose from 3 message styles - chat, note and post - depending on the goal of your message

Messages

Response types
Set a response type for each of your messages - chat, email collection or emoji reactions

Messages

Follow up via email/sms
Automatically collect a visitor’s email or phone number so they don’t miss your reply

Messages

Auto messages
Send automated messages to leads and users based on their behaviors

Messages

Email messages
Engage leads and users with automated and one-off emails

Messages

Smart campaigns
Drive leads towards a common goal by sending a personalized series of messages based on time and behavior

Messages

A/B testing
Improve performance by testing against variants and control groups

Messages

Message stats
See how well messages perform by viewing open, clicks and replies

Messages

Message goals
Track and measure in-product behaviors to know the true performance of a message

Messages

Custom email templates
Use HTML to create custom emails or import templates from other products

Messages

Email delivery windows
Set emails and messages to send only on specific days or between certain hours

Messages

Message scheduling
Schedule a message to send at a specific time or date in the future

Platform

Track leads and users
Collect and view data on the people browsing your website and using your product

Platform

Segment
Create and save live segments of leads and users based on their behaviors

Platform

Customer and company profiles
Know who you’re talking to – see their location, activity and more

Platform

Permissions
Restrict access to certain features to specific people on your team

Integrate

Seamlessly integrate with these popular tools to make sending messages even easier