Qualify
Chat with and qualify leads, or let our bot Operator start qualifying for you
Qualify - Chat with and qualify leads, or let our bot Operator start qualifying for you
Intercom Messenger
Intercom Messenger
Chat with people on your website, on mobile, and in your app
Messenger customization
Messenger customization
Customize your messenger by choosing colors, wallpapers, and team profiles
Response times
Response times
Set expectations by showing your average response time in the Messenger
Office hours
Office hours
Let visitors know when you’re away and collect their email for follow-up when you’re back online
Operator Lead Qualification
Operator Lead Qualification
Define the information you need and Operator will collect it for you
Operator follow-up actions
Operator follow-up actions
Operator automatically assigns and tags leads based on the data collected, or sends to Salesforce
Convert
Work as a team to chat to and convert leads in real time, at scale
Convert - Work as a team to chat to and convert leads in real time, at scale
Team inbox
Team inbox
One place to manage and respond to all conversations with leads and customers
Lead Qualification Profiles
Lead Qualification Profiles
Record and keep track of information from leads as you chat
Teams
Teams
Group teammates by expertise and assign conversations to them
Saved replies
Saved replies
Reply to common questions faster with canned, personalized replies
Notes & Mentions
Notes & Mentions
Loop in teammates and work together behind the scenes
Assignment rules
Assignment rules
Automatically assign conversations based on company or user data
Round robin assignment
Round robin assignment
Automatically assign conversations equally between available teammates
Away mode
Away mode
Automatically re-assign conversations when you’re out of the office
iOS & Android apps
iOS & Android apps
Respond to leads on the go with native mobile apps
Measure
See the value of live chat to your business with lead reports
Measure - See the value of live chat to your business with lead reports
Total leads
Total leads
View leads captured over time
Average response time
Average response time
Know how quickly you’re responding
Lead sources
Lead sources
Understand which messages generate the most leads
Salesforce leads
Salesforce leads
See how many qualified leads are sent to Salesforce