All the features you need to capture, qualify, and nurture leads to convert them to customers

Qualify

Chat with and qualify leads, or let our bot Operator start qualifying for you

Qualify - Chat with and qualify leads, or let our bot Operator start qualifying for you

Intercom Messenger

Intercom Messenger

Chat with people on your website, on mobile, and in your app

Messenger customization

Messenger customization

Customize your messenger by choosing colors, wallpapers, and team profiles

Response times

Response times

Set expectations by showing your average response time in the Messenger

Office hours

Office hours

Let visitors know when you’re away and collect their email for follow-up when you’re back online

Lead qualification bot

Lead qualification bot

Define the information you need and Operator will collect it for you

Operator follow-up actions

Operator follow-up actions

Operator automatically assigns and tags leads based on the data collected, or sends to Salesforce

Convert

Work as a team to chat to and convert leads in real time, at scale

Convert - Work as a team to chat to and convert leads in real time, at scale

Team inbox

Team inbox

One place to manage and respond to all conversations with leads and customers

Lead Qualification Profiles

Lead Qualification Profiles

Record and keep track of information from leads as you chat

Teams

Teams

Group teammates by expertise and assign conversations to them

Saved replies

Saved replies

Reply to common questions faster with canned, personalized replies

Notes & Mentions

Notes & Mentions

Loop in teammates and work together behind the scenes

Assignment rules

Assignment rules

Automatically assign conversations based on company or user data

Round robin assignment

Round robin assignment

Automatically assign conversations equally between available teammates

Away mode

Away mode

Automatically re-assign conversations when you’re out of the office

iOS & Android apps

iOS & Android apps

Respond to leads on the go with native mobile apps

Measure

See the value of live chat to your business with lead reports

Measure - See the value of live chat to your business with lead reports

Revenue Reports

Revenue Reports

See revenue metrics overall, by message, landing page and bots

Average response time

Average response time

Know how quickly you’re responding

Lead sources

Lead sources

Understand which messages generate the most leads

Salesforce leads

Salesforce leads

See how many qualified leads are sent to Salesforce

Capture

Capture high quality leads with the messenger and targeted messages

Capture - Capture high quality leads with the messenger and targeted messages

Intercom Messenger

Intercom Messenger

Chat with people on your website, on mobile, and in your app

Messenger visibility

Messenger visibility

Choose to show the messenger on specific pages or only to high value leads

Visitor auto messages

Visitor auto messages

Proactively reach out to website visitors based on their activity

Audience targeting

Audience targeting

Target leads and users based on events, sessions, or features used

Message styles

Message styles

Choose from 3 message styles - chat, note and post - depending on the goal of your message

Response types

Response types

Set a response type for each of your messages - chat, email collection or emoji reactions

Follow up via email/sms

Follow up via email/sms

Automatically collect a visitor’s email or phone number so they don’t miss your reply

Nurture

Convert more leads with automated campaigns

Capture - Capture high quality leads with the messenger and targeted messages

Auto messages

Auto messages

Send automated messages to leads and users based on their behaviors

Email messages

Email messages

Engage leads and users with automated and one-off emails

Smart campaigns

Smart campaigns

Drive leads towards a common goal by sending a personalized series of messages based on time and behavior

A/B testing

A/B testing

Improve performance by testing against variants and control groups

Message stats

Message stats

See how well messages perform by viewing open, clicks and replies

Message goals

Message goals

Track and measure in-product behaviors to know the true performance of a message

Custom email templates

Custom email templates

Use HTML to create custom emails or import templates from other products

Email delivery windows

Email delivery windows

Set emails and messages to send only on specific days or between certain hours

Message scheduling

Message scheduling

Schedule a message to send at a specific time or date in the future