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2022 Customer Support Trends Report: EMEA Edition

We asked 500+ customer support teams in EMEA about how they deliver modern customer support today.* Here’s what they said.

Customer support team

You’ll discover:

  • Why an efficient customer support team is more important than ever

  • How to keep your customer support team from burning out

  • How empathy in customer service means getting proactive

*Intercom commissioned an independent market research firm to survey a random sample of 1,209 global support managers and leaders. Of those, 49.17% of respondents were based in EMEA. The study’s margin of error is +/- 2.8% at the 95% confidence level.