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2022 Customer Support Trends Report: North America Edition

We asked 600+ customer support teams in North America about how they deliver modern customer support today.* Here’s what they said.

Customer support team

In this report, read the top five customer support trends to watch in North America today. Also, learn how to scale your customer support and attract the best customer support team.

You’ll discover:

Why an efficient customer support team is more important than ever
How to keep your customer support team from burning out
How empathy in customer service means getting proactive

*Intercom commissioned an independent market research firm to survey a random sample of 1,209 global support managers and leaders. Of those, 50.83% of respondents were based in North America. The study’s margin of error is +/- 2.8% at the 95% confidence level.