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The Intercom Customer Service Trends Report 2023

We asked 1,700+ customer support teams across the world how they’re meeting the challenges and opportunities of 2023.*

You’ll discover:

  • Why personalized support has become a competitive differentiator—and how to deliver it

  • How AI and automated support tools equip teams to meet rising customer expectations without breaking a sweat

  • The tech stack investments that boost support team efficiency and upgrade customer experience

*Intercom commissioned an independent market research firm to survey a random sample of 1,775 global customer service leaders and decision makers. The study’s margin of error is +/- 2.3% at the 95% level of significance.