The Intercom Customer Service Trends Report 2023
We asked 1,700+ customer support teams across the world how they’re meeting the challenges and opportunities of 2023.*
In this report, see the top five customer service trends coming in 2023, along with powerful strategies for building customer loyalty and a more efficient support team.
Why personalized support has become a competitive differentiator—and how to deliver it
How AI and automated support tools equip teams to meet rising customer expectations without breaking a sweat
The tech stack investments that boost support team efficiency and upgrade customer experience