The Intercom Customer Service Trends Report 2023

In this report, see the top five customer service trends coming in 2023, along with powerful strategies for building customer loyalty and a more efficient support team.

You’ll discover:

• Why personalized support has become a competitive differentiator—and how to deliver it

• How AI and automated support tools equip teams to meet rising customer expectations without breaking a sweat

• The tech stack investments that boost support team efficiency and upgrade customer experience

*Intercom commissioned an independent market research firm to survey a random sample of 1,775 global customer service leaders and decision makers. The study’s margin of error is +/- 2.3% at the 95% level of significance.