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The Intercom Customer Support Trends Report 2022

We asked 1,200+ customer support teams across the world about how they deliver modern customer support today.* Take a look.

The Customer Support Trends of 2022 are transforming the industry. Over 1,200 global support managers agree.

You’ll discover:

  • Why fewer teams are able to deliver customer support that meets expectations

  • How to fight back against team burnout and turnover

  • The ways companies are connecting their customer support technology

*Intercom commissioned an independent market research firm to survey a random sample of 1,209 global support managers and leaders. The study’s margin of error is +/- 2.8% at the 95% confidence level.