Great onboarding turns trial users into power users. Here’s how we used design thinking to improve our onboarding experience.
Latest posts by Cindy Chang
Product & Design 8 min read
Your welcome page is a customer’s first impression of using your software. Nailing it correctly can be tricky, but pairing it with great user onboarding can make customers feel comfortable in no time.
News & Updates 7 min read
Building Custom Bots unearthed a significant design challenge – how do you represent the rich complexity of human conversation in a form that users can easily grasp and build with? Here’s how we approached it.
Product & Design 6 min read
Change aversion is a concept well known to designers and product managers. It’s the negative reaction users have to changes…
Product & Design 17 min read
Organizing and facilitating a design workshop can be challenging. But by stringing together the right people and plan, design workshops will become an important part of your team’s process