Scale is a new place where we explore how leaders are propelling their companies forward – by keeping their customers front and center.
Latest posts by John Collins
News & Updates 10 min listen
We’ve paused our usual publishing schedule this week to give ourselves and our audience some time to process what’s been happening in the Black community. Here are some of the resources we are sharing internally as we take time to pause, listen, and learn.
News & Updates 3 min read
People management is one of the hardest and most critical parts of running any business. Here, we share some insights we have published over the years.
Product & Design 30 min listen
Inside Intercom hears from Miro co-founder and CEO Andrey Khusid about the future of distributed teamwork and the challenge of scaling a business across continents and timezones.
Customer Engagement 25 min listen
MadKudu’s Head of Marketing Liam Boogar-Azoulay shares how businesses can leverage integrations to grow their product and how to determine which strategic platform partnerships to invest in.
News & Updates 1 min read
This brand new edition of “Intercom on Onboarding” book captures our latest thinking on the topic, reflecting everything we’ve learned from onboarding tens of thousands of our own customers, as well as building a tool, Product Tours, to help other companies onboard their own users.
Customer Engagement 4 min read
When crafting your content strategy, there is one simple tactic which, provided you stick to it, will help you rise above the noise. Put simply: have an opinion.
Customer Engagement 28 min listen
Becoming a platform doesn’t happen overnight. Nobody knows this better than who Mike Kreaden who has spent close to 20 years building the Salesforce ecosystem. He discusses knowing when it’s the right time to become a platform, and why a true platform is one that focuses on developer success.
Customer Engagement 30 min listen
We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running a startup inside of Facebook, how they’re building a less disruptive communication platform, and how they’re reinventing the B2B sales and marketing playbook.
Sales 28 min listen
Matrix Partners’ David Skok joins the Inside Intercom podcast to discuss why metrics are so important to SaaS companies today, what he looks for in early stage investments, and why product-market fit is only one part of the puzzle.