Latest posts by Lauren Cassidy
Customer retention is critical to long-term business success. Discover how to create a powerful retention messaging campaign in our refreshed guide.
Customer Engagement 2 min read
In-product messaging drives 3-4x higher customer engagement. Find out how to drive key actions and long-term loyalty in our new guide.
Customer Service 4 min read
Customer retention has never been more critical to business success as it is today. But what makes a support experience worthy of loyalty? Here are four areas where you can supercharge your strategy.
Customer Service 7 min read
Providing in-context support is the fresh approach that businesses need to for a modernized customer service strategy. We’re showing you how to unlock that power and get your strategy started.
Customer Engagement 11 min read
In-app messaging is a key component of a strong customer engagement strategy. Here’s how to make it work best for your customers.
Customer Engagement 11 min read
As third-party data cookies become a thing of the past, discover how Intercom already thrives on first-party data to create great customer experiences.
Customer Engagement 8 min read
74% of consumers are now at least somewhat likely to buy from brands based on experiences alone. So how can you create a customer experience that stands from the competition? We’re sharing our top five ways you can easily set your CX apart.
Customer Engagement 8 min read
Great e-commerce experiences are no easy feat to provide. Therefore, your team needs to be equipped with the right tools to work efficiently behind the scenes – this is where having the right tech stack comes into play.
News & Updates 15 min listen
It’s been over a century since the female suffrage movement and the struggle for equal pay and better working conditions sparked the wave that would lead us here. Today, we celebrate women everywhere.
