Liam Geraghty

Published May 19, 2022 36 min

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Published May 5, 2022 14 min

Let’s talk principles: Exploring how we build product at Intercom

Published Apr 28, 2022 26 min

HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

Published Apr 21, 2022 26 min

Dialing it up: The evolution of phone support

Published Apr 7, 2022 26 min

Oracle’s Catherine Blackmore on the evolution of customer success

Published Mar 31, 2022 27 min

Questioning tech: The past, present, and future of survey tools

Published Mar 24, 2022 25 min

New at Intercom: Hear all about the next generation of customer engagement

Published Mar 17, 2022 37 min

Product evangelist John Cutler on becoming a catalyst for change

Published Mar 8, 2022 15 min

Celebrating International Women’s Day 2022: Women who broke the bias

Published Mar 3, 2022 23 min

Growth marketing expert Ramli John on why you’re getting user onboarding wrong