Liam Geraghty

Published Jul 14, 2022 21 min

Stripe’s James Dyett on a customer-first approach to sales

Published Jul 7, 2022 26 min

Stark’s CEO Cat Noone on designing accessible products

Published Jun 30, 2022 24 min

Web form specialist Caroline Jarrett on designing surveys that work

Published Jun 23, 2022 28 min

G2’s CMO Amanda Malko on the latest trends in software buying

Published Jun 9, 2022 16 min

Intercom’s product principles: Back to the basics

Published Jun 2, 2022 27 min

Customer Experience author Elizabeth Dixon on the CX that makes an impact

Published May 19, 2022 36 min

2022 Customer Service Quality Benchmark Report: A roundtable on support strategies for the year ahead

Published May 5, 2022 14 min

Let’s talk principles: Exploring how we build product at Intercom

Published Apr 28, 2022 26 min

HubSpot’s CEO Yamini Rangan on ditching the funnel for the Flywheel

Published Apr 21, 2022 26 min

Dialing it up: The evolution of phone support