
Enhance your answers – how to handle frequently asked questions
Handling frequently asked questions requires more than a well-maintained FAQ page. Leverage the power of automation to deliver fast, accurate answers to customers at the right time.
Latest posts by Eric Fitzgerald
Handling frequently asked questions requires more than a well-maintained FAQ page. Leverage the power of automation to deliver fast, accurate answers to customers at the right time.
News & Updates 4 min read
We wanted to find a way for our customers to share their expertise and maximize the potential Intercom has to offer. Today, we’re excited to announce the launch of Interconnected – our customer community forum.
Support 7 min read
We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.
Support 5 min read
Customer support is an inherently stressful role, so developing a culture of trust and respect among your Customer Support team is crucial for great support