Latest posts by Eric Fitzgerald
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
News & Updates 3 min read
We wanted to find a way for our customers to share their expertise and maximize the potential Intercom has to offer. Today, we’re excited to announce the launch of Interconnected – our customer community forum.
Customer Service 9 min read
Handling frequently asked questions requires more than a well-maintained FAQ page. Leverage the power of automation to deliver fast, accurate answers to customers at the right time.
Customer Service 7 min read
We chronicled the initial training process of Resolution Bot to give you an inside look into how support teams can play a pivotal role in product development.
Customer Service 5 min read
Customer support is an inherently stressful role, so developing a culture of trust and respect among your Customer Support team is crucial for great support