Niamh O'Connor

Published Jan 31, 2024 5 min

Announcing ‘The Ticket’ and ‘Intercom on Product’: Get the content you’re looking for

Published Jan 11, 2024 30 min

CX leader Camille Acey on the evolving dynamics in customer service

Published Dec 5, 2023 3 min

Support-ify Wrapped: How can support teams make their numbers pop?

Published Aug 9, 2023 5 min

The 4 big myths about AI in customer service

Published Apr 19, 2023 9 min

Questions about our new AI agent, Fin? Here’s everything you need to know

Published Mar 8, 2023 10 min

What is customer service and why is it important?

Published Mar 1, 2023 13 min

Why you need a customer support operations team

Published Feb 15, 2023 14 min

What is customer satisfaction (CSAT)?

Published Feb 14, 2023 11 min

5 ways to bridge the customer service expectation gap in 2024

Published Feb 9, 2023 24 min

The ultimate guide to live chat support