AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Oct 13, 2020 12 min

Building Resolution Bot: How to apply machine learning in product development

Published May 26, 2020 7 min

The 100 answer challenge: How our support team helped train Resolution Bot

train a chatbot

Published Jan 3, 2020 8 min

Proper botiquette – five rules for designing impactful chatbots

Published Nov 18, 2019 7 min

Where chatbots are headed

Published Nov 13, 2019 5 min

How a chatbot sped up our tech support resolution time by 50%

tech support resolution time

Published Mar 5, 2019 2 min

How sales development is being transformed by automation

Why chatbots are changing the SDR role for the better

Published Jan 15, 2019 2 min

Announcing The Complete Guide to Using Chatbots for Sales

Download The Complete Guide to Using Chatbots for Sales

Published Dec 20, 2018 30 min

Sujan Patel on scaling growth with chatbots

Sujan Patel talks chatbots on Inside Intercom

Published Oct 10, 2018 28 min

Rise of the bots: Leading experts discuss the latest in chatbot technology

Published Sep 12, 2018 5 min

How Custom Bots can reshape your entire sales cycle