AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Jan 4, 2024 36 min

The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video

The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video

Published Dec 14, 2023 58 min

2023 in review: Highlights from this year’s best conversations

Podcast 2023 in Review

Published Nov 27, 2023 20 min

Understanding AI: How we taught computers natural language

Understanding AI

Published Nov 23, 2023 31 min

All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

Angel investor Christoph Janz on finding the right opportunities in AI

Published Nov 9, 2023 30 min

How AI is creating support roles, not taking them

A new era of customer service; how AI is creating support roles, not taking them

Published Sep 28, 2023 49 min

HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

Published Sep 15, 2023 41 min

Intercom on Product: Product strategy in the age of AI

Intercom on Product Episode 21 – Des Traynor and Paul Adams

Published Sep 12, 2023 15 min

A whole new world: The exciting new roles AI is creating in customer support

CS roles in the age of AI

Published Aug 30, 2023 55 min

The emergence of superintelligent AI

The emergence of superintelligent AI - Fergal Reid and Emmet Connolly

Published Aug 24, 2023 25 min

Learn how AI can unlock productivity, according to AI founder Andrew Louder

AI consultant Andrew Louder on unlocking productivity with AI