AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Nov 9, 2023 30 min

How AI is creating support roles, not taking them

A new era of customer service; how AI is creating support roles, not taking them

Published Sep 28, 2023 49 min

HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

HubSpot’s Noel O’Reilly on embracing AI in your customer support strategy

Published Sep 15, 2023 41 min

Intercom on Product: Product strategy in the age of AI

Intercom on Product Episode 21 – Des Traynor and Paul Adams

Published Sep 12, 2023 15 min

A whole new world: The exciting new roles AI is creating in customer support

CS roles in the age of AI

Published Aug 30, 2023 55 min

The emergence of superintelligent AI

The emergence of superintelligent AI - Fergal Reid and Emmet Connolly

Published Aug 24, 2023 25 min

Learn how AI can unlock productivity, according to AI founder Andrew Louder

AI consultant Andrew Louder on unlocking productivity with AI

Published Aug 10, 2023 6 min

AI-powered UI (aka “Return of the Chat”)

How AI will affect UI design - hero illustration

Published Aug 9, 2023 5 min

The 4 big myths about AI in customer service

4 big myths about AI

Published Jul 20, 2023 20 min

What happens when customers meet chatbots? Discussing our latest research on AI in customer service

Are customers embracing AI chatbots?

Published Jul 13, 2023 9 min

To AI or not to AI? The support leader’s dilemma

Customer Service Leaders in the age of AI