Customer Service

Published Mar 10, 2020 7 min

Helping from afar: Running customer support remotely

Published Mar 9, 2020 4 min

Working across land and sea: Tips for remote communication

Published Feb 25, 2020 5 min

The evolution of conversational support starts now – with our new Resolution Bot

Published Feb 12, 2020 7 min

How customer support sessions help us stay close to our customers (even as we scale)

Published Jan 15, 2020 9 min

Not just support on steroids: How to build a Customer Success team

Published Jan 14, 2020 8 min

Keeping cool when things heat up: how to support angry customers

Published Jan 6, 2020 7 min

Great help content starts with great questions

Published Dec 2, 2019 5 min

Found in translation: How multilingual support helps you scale customer experiences

Published Nov 21, 2019 6 min

Announcing Intercom Academy – a new place to learn and grow

Published Nov 13, 2019 5 min

How a chatbot sped up our tech support resolution time by 50%