Customer Service

Strategies for providing next-generation service for today’s customers

Published Apr 7, 2020 10 min

Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

The impact of COVID-19 on customer support teams

Published Mar 25, 2020 5 min

Tips for using Intercom to help with your COVID-19 response

Tips for using Intercom to help with your COVID-19 response

Published Mar 24, 2020 8 min

How to manage your support communications during a crisis

How to manage your support team during a crisis

Published Mar 12, 2020 34 min

Shep Hyken on fostering the cult of the customer

Published Mar 11, 2020 6 min

Chat with us: Training chatbots to have conversations with customers

Using chatbots for training

Published Mar 10, 2020 7 min

Helping from afar: Running customer support remotely

Published Mar 9, 2020 4 min

Working across land and sea: Tips for remote communication

tips for remote work communication

Published Feb 25, 2020 5 min

The evolution of conversational support starts now – with our new Resolution Bot

Published Feb 12, 2020 7 min

How customer support sessions help us stay close to our customers (even as we scale)

Published Jan 15, 2020 9 min

Not just support on steroids: How to build a Customer Success team

Building a customer success team