Customer Service

Strategies for providing next-generation service for today’s customers

Published Dec 11, 2017 5 min

Creating a culture of trust in customer support

Published Dec 5, 2017 4 min

How to build a help center from scratch

Published Dec 4, 2017 5 min

How our IT team uses Intercom

Published Nov 7, 2017 7 min

The right way to respond to feature requests

Published Oct 25, 2017 5 min

The secret to great support is teaching users how to fish

Published Oct 4, 2017 7 min

Understanding the customer success pyramid

Published Sep 19, 2017 7 min

How to reduce customer churn with webinars

Published Sep 18, 2017 8 min

What every remote office needs to succeed

Published Aug 30, 2017 5 min

How non-technical managers can successfully oversee engineers

Published Jul 28, 2017 10 min

How to bolster customer onboarding with video