Customer Service

Strategies for providing next-generation service for today’s customers

Published May 18, 2018 6 min

Your growth requires taking risks with your hiring strategy

Published May 15, 2018 8 min

Want your support team to drive revenue? Go real time.

Solving the operational complexity of real-time support

Published May 4, 2018 8 min

Motivate your star performers with meaningful career conversations

Published Mar 28, 2018 5 min

Driving new revenue: how real-time support improves conversion

real-time customer support hero image

Published Jan 19, 2018 7 min

How we scaled product demos at Intercom

Published Dec 11, 2017 5 min

Creating a culture of trust in customer support

Published Dec 5, 2017 4 min

How to build a help center from scratch

Published Dec 4, 2017 5 min

How our IT team uses Intercom

Published Nov 7, 2017 7 min

The right way to respond to feature requests

Published Oct 25, 2017 5 min

The secret to great support is teaching users how to fish