Engineering

Published Jul 16, 2019 9 min

Hope for the best or prepare for the worst? How we manage critical incidents at Intercom

Published Jul 8, 2019 9 min

Reducing the Intercom Messenger bundle size by 65%

Published Jun 25, 2019 7 min

Hot button issue: Improving accessibility in the Messenger

Published Jun 10, 2019 9 min

A step-by-step guide to how we upgraded Elasticsearch with no downtime

Published Jun 7, 2019 4 min

Rebuilding Intercom’s homepage with a new CMS

Published Apr 24, 2019 12 min

How to prepare for software engineering interview questions

Published Mar 11, 2019 19 min

Alignment on great product teams

Published Mar 1, 2019 8 min

The key to having impact as an engineer? Empathy

Published Feb 15, 2019 4 min

How we used DynamoDB Streams to visualize changes in frequently updated objects

Published Feb 4, 2019 5 min

Pleased to meet you: Tips for managing an established team