News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Jun 11, 2020 32 min

Inside Intercom X Black Tech Unplugged

Published May 6, 2020 5 min

Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

Built for you: Resolution Bot, API 2.0, permissions, and more to help you scale

Published Apr 30, 2020 4 min

Measuring proactive communication in COVID-19 conversations

Measuring proactive communication in COVID-19 conversations

Published Apr 30, 2020 5 min

Hey, partner! Introducing new programs for app and service partners

Published Apr 8, 2020 7 min

Building Intercom from home: Software delivery in challenging times

Published Apr 7, 2020 10 min

Customer care in a crisis: How support teams are navigating shifts in volume, wait times, and CSAT

The impact of COVID-19 on customer support teams

Published Apr 7, 2020 3 min

How Hiyacar is building a community with Intercom

How Hiyacar is building a community with Intercom

Published Apr 6, 2020 3 min

Reading list: Lessons learned about people management

Published Apr 3, 2020 2 min

Intercom’s response to the spread of COVID-19

Published Apr 1, 2020 9 min

Finding our way at home – reflections from the Intercom Content team

Finding our way at home – reflections from the Intercom Content team