Strategies for providing next-generation service for today’s customers
Meet Fin 2, the next-generation AI Agent revolutionizing customer service. Learn how it delivers human-quality support and how it outperforms the competition for quality and accuracy.
AI & Automation 2 min read
Fin 2 now runs on Anthropic’s Claude, a cutting-edge LLM which provides the levels of intelligence, performance, and reliability that lets us deliver even more value to our customers.
Customer Service 14 min watch
In this month’s Built For You broadcast, our Fin AI Agent goes multichannel, and we reveal a series of improvements to Tickets, Phone, Reporting, and Workflows.
Customer Service 3 min read
On October 10th, join us for a full-day online event, where we will explore the exciting reality of AI-first customer service
Customer Service 3 min read
In our latest “Response Time” interview, we ask Pat Barlow, Support Lead at Dovetail, about their greatest productivity hack, what Olympic sport customer service would be, and more.
Customer Service 20 min watch
Intercom President Archana Agrawal discusses how AI is transforming customer service by challenging the traditional trade-offs between quality, speed, and cost.
