Strategies for providing next-generation service for today’s customers
Customer Service 4 min read
In our first “Response Time” interview, we ask Erin Narvaez, Senior Manager of Customer Support at Frame.io, about her greatest productivity hack, what advice she’d give to peers in the customer service industry, which celebrity would be great at her job, and more.
AI & Automation 17 min watch
We sit down for an interview with our first-ever non-human guest – a conversation with ChatGPT itself, the AI bot that’s the star of the moment.
Customer Service 5 min read
Last year, we took a different approach to customer support for the launch of our next-gen Inbox, dedicating a team of specialists to handling questions about the new product.
Customer Service 25 min listen
Retail in the 21st century has been utterly transformed by the rise of e-commerce and the arrival of smartphones. Listen to retail expert and author Joel Bines describe how the consumer has adapted to these changes.
Customer Service 14 min read
A healthy business relies on happy customers. In this article, we cover everything you need to know about customer satisfaction: what it is, why it matters, how to measure it, and what it looks like in action.
Customer Service 10 min read
As technology advances and options expand, customer expectations of support are skyrocketing. Here are five ways to meet them.
Customer Service 24 min read
Learn how your business can benefit from live chat, and how to use it in engaging, personal ways to fuel your sales, marketing, and support strategies.
Customer Service 3 min read
Get ahead of the trends that will shape customer support in the year ahead with Intercom’s third annual Customer Service Trends Report.
AI & Automation 30 min listen
ChatGPT has taken the world by storm, and in this episode we reveal the customer service features we have built using this revolutionary AI.
