Customer Service 6 min read
Announcing three brand new features to help scale your support
Today we’re launching three huge updates to our Articles and Custom Bots products and more to help you scale your support with Intercom.
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 33 min listen
Guru’s Rick Nucci on using automation to scale your customer experience
Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back…
Customer Service 5 min read
How to maintain high quality conversations with your customers at scale
Building great relationships with your customers and offering them world-class support depends on a lot of things, but one of the most important is the quality of the conversations you have with them.
Customer Service 4 min read
Stars in their eyes – why we changed our emoji ratings
We are big fans of emoji at Intercom, but when we noticed people were reluctant to use 😍 to rate conversations, we did some further research. Here’s what we found.
Customer Service 7 min read
Onboarding for business: How to help groups of users find success
When designing onboarding for business you’re not onboarding a single user, but entire groups of people at a company. Here are some tips on how to onboard groups of users.
Customer Engagement 6 min read
How we use bots at Intercom
We’ve talked a lot about how businesses can use chatbots to accelerate sales, marketing and support. Maybe you wonder if we…
Customer Service 14 min watch
5 lessons learned from growing a support team
No matter how internal a decision you make seems, it always has an external effect on your customers. The interactions that your customers have with your support team shape how they think and feel about your product.
Customer Service 4 min read
The growth of video customer service and why your business needs it
Businesses are moving towards increasingly personal types of customer support – messaging, live chat and now, video. Learn how video can give your customers a personalized support experience that will help differentiate your business.
Customer Service 16 min listen
Growing customer support in a product-first company
Support teams face a constant temptation to make promises to keep customers happy. That’s not practical when your product is constantly changing and evolving. How else can you keep customers happy and informed?
