Customer Service 5 min read
Driving new revenue: how real-time support improves conversion
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…
Strategies for providing next-generation service for today’s customers
Customer Service 5 min read
The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower…
Customer Service 7 min read
If you want customers to stick around, you need to show them how to get the most from your product….
Customer Service 5 min read
Customer support is an inherently stressful role, so developing a culture of trust and respect among your Customer Support team is crucial for great support
Customer Service 3 min read
Great customer support is all about empowering your customers to find answers when they need them. Today, we’re releasing The…
Customer Service 5 min read
Traditionally, IT support has been seen as a source of frustration for people – almost inevitably, as you only get…
Customer Service 7 min read
All customers will have product improvements they would like to see, but responding to those requests requires a rigorous framework to be effective. Here’s our best practice guide for handling feature requests in customer support.
Customer Service 4 min read
There is a famous old saying about the value of education: “Give a man a fish, and you feed him…
Customer Service 7 min read
Maslow’s famous pyramid shows a universal hierarchy of needs, and a similar framework can help us understand customers’ needs and…
Customer Service 6 min read
Helping your customers see the full value of your product is key to ensuring their loyalty, and webinars are one…