Customer Service 2 min read
Our AI chatbot Fin now supports your customers in 45 languages
Unlock global customer support with Intercom’s AI chatbot, Fin, now offering multilingual capabilities in 45 languages.
Strategies for providing next-generation service for today’s customers
Customer Service 2 min read
Unlock global customer support with Intercom’s AI chatbot, Fin, now offering multilingual capabilities in 45 languages.
Customer Service 16 min read
At a high level, the role of customer support is to ensure customers end every interaction with your brand happier than when they started. As AI transforms customer support, how can teams unlock new opportunities for a more personal connection with their customers?
Customer Service 2 min read
Our VP of Customer Support shares three key lessons he has learned while implementing AI to help our CS team deliver world-class customer service.
Customer Service 3 min read
In our latest “Response Time” interview, we ask Kelsey VanSleen, Customer Success and Implementation Specialist at Billy, about the most valuable thing that working in customer service has taught them, how they’d explain their job to an alien, and more.
Customer Service 27 min watch
Our Customer Support leaders explore the survey results of our Customer Service Trends Report 2024 and shed light on the ways customer service is changing.
Customer Service 4 min read
Since the launch of Fin, Intercom’s AI bot, we’ve added 20 new features and capabilities, making it multilingual, enhancing answer quality, and providing deeper reporting. See how it’s helping support teams resolve questions faster and more accurately.
Customer Service 30 min watch
CX leader Camille E. Acey joins us to discuss everything from embracing AI and automation to managing teams in a time of change.
Customer Service 2 min read
We surveyed more than 2,000 customer service professionals across a range of locations, roles, and company sizes to find out how the customer service landscape is changing – and how they’re adapting their strategies to be set up for success in 2024.
Customer Service 12 min read
Live chat is a powerful way to offer support at all stages of the customer lifecycle. Learn about its benefits, success rates and how to successfully implement chat on your site.