Customer Service 9 min read
How we use Intercom to support Intercom customers
We recently wrote about scaling a product team and we’re keen to share more of how we work. In that…
Customer Service
Strategies for providing next-generation service for today’s customers
Customer Service 5 min read
Don’t let your users become a Twitter mob
Why is complaining on Twitter so very effective? Is it because companies do not want your criticism to get noticed,…
Customer Service 7 min read
Design principles: insights are not about analytics
Anywhere there are numbers in a product, users will eventually ask for them to be visualized, but to do that…
Customer Service 32 min listen
Talking user onboarding with Samuel Hulick
Through his detailed and witty teardowns of the new user flow of popular products like Instagram, Netflix and Snapchat, at…
Customer Service 5 min read
Storyful stays relevant, timely, and authentic with Intercom
When your business delivers time sensitive content to the busiest newsrooms on the planet, efficient communications and support are essential….
Customer Service 5 min read
Harnessing user research with Intercom
It’s a given developers know their products better than their users but this can lead to a gulf in understanding…
Customer Service 2 min read
Design principles: a shared inbox for your team
We recently released a completely redesigned team inbox for Intercom to make it even easier for companies to talk with…
Customer Service 4 min read
How BCSocial increased engagement with Intercom
Finding the right tone for your customer communications can be tough. A/B testing messages in Intercom lets you quickly see…
Customer Service 5 min read
7 things I wish every search box did
It’s hard to imagine a product without search, yet it’s rare to see a product that does it well. It’s…
