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Targeting mobile users via Workflows
Targeting mobile users via Workflows

Engage users in your iOS and Android apps with Workflows.

Liam Keegan avatar
Written by Liam Keegan
Updated over a week ago

Workflows allow you to capture your customers' intent, so you can qualify and send them down the right to path to success.

Workflows work on desktop, mobile browsers, iOS and Android apps. To send Workflows in mobile apps, you'll need to install the latest mobile SDKs.

Choose the right SDK for your app here:

Once installed, you'll be able to choose a mobile platform as your channel to target when setting up your Workflow trigger:

Learn more about using omnichannel Workflows.

Once you set your Workflow live, here's how it'll appear on iOS:

And here's how it'll appear on Android:

If a Workflow sends a Product Tour, the View Tour card will render, but the tour won’t open since tours are not supported on mobile.

If you have any questions about installing Workflows in your mobile app, chat to us in the Messenger.

Trigger Workflows for specific mobile screens

To send a Workflow when your customer lands on a specific mobile screen, you'll need to create a custom data attribute that tracks when a user is on that mobile screen.

Then create your Workflow using this custom data attribute to target the audience. From the Audience section in the trigger settings, click + Add audience rule to add your "current_screen" custom data attribute. This will send the Workflow message to a user when they reach that mobile screen. As the screen updates, you should also update the data attribute.

Workflows only work for Users on mobile since Intercom has no visitors/leads on mobile.

Workflows from Buttons

You can use Workflows from buttons on desktop and mobile sites. They don’t work in mobile apps.


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