Intercom’s mobile SDKs (for Android, iOS & Cordova) allow you to launch Articles (or Mobile Carousels) when your customers take specific actions in your app.

Use these methods to:

  • Open carousels from a list of tutorials on a help screen.

  • Show an article about shipping or returns on your order screen.

  • Launch an article or carousel automatically if a payment fails, or error occurs.

  • And more.

Important: To use these methods, upgrade your app to at least the following SDK version:

  • Android — 8.3.0

  • iOS — 8.1.0

  • Cordova — 9.3.0

How does it work?

You’ll find the right method for your app at one of the following links:

As an example, this is the method for iOS:

Intercom.presentArticle(“123456”)

Where 123456’ would need to be replaced with the ID of your article, which you can find above the title when viewing your article:

Targeted articles

Articles with a specific audience, will still be displayed to anyone who triggers this method in your app, even if they do not match the audience filters.

Reporting

When an article is triggered from code it is counted as a view, and you’ll see this in the views tab:

What’s next?

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