The Articles list gives an overview of performance stats next to each article.

You should pay close attention to the articles your customers are happiest with (the one’s they’ve reacted with a 😃 most on).

Click on any article to see how it's performing over time.

It is possible to use filters when you are searching for articles. You can filter them by:

Articles can contain gaps that customers can't self-solve and conversations are a great way to identify common queries or issues in your articles.

Quick previews are accessible from the Conversations tab of the article when you click View reply.

From the Articles list, you can select a list of articles and take bulk actions:

Select which columns you want to see and save this as an Article View to easily return to this article list in the future. For example, you could show the Performance column in your Reporting View, or only show the Languages column in your Translations View.

View activity logs related to article editing (create, update, delete) from your workspace Settings > Workspace >Teammates > Activity logs. This allows you to track article activity across your team.

Assign different levels of permission to your Help Center team members. With granular level of control, you can decide how you collaborate on content as a team.

Learn more about managing teammate permissions.