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Additional details on Intercom Regional Data Hosting
Additional details on Intercom Regional Data Hosting

Apps, Integrations, and Data Migration details for our Regional Data Hosting

Iain Breen avatar
Written by Iain Breen
Updated over a week ago

Intercom now offers Regional Data Hosting in the following regions:

  • United States

  • Europe

  • Australia

This enables new customers to control the location of their data storage. By creating a new Intercom Workspace in their desired region, your customer data will not leave that region.

Regional Data Hosting in Europe and Australia is currently available to new customers on certain Intercom pricing plans.

Preparing for Migration

We don't offer migration options from one app to another, so you would have to use one of the export/import methods listed below to obtain the data from your Intercom workspace.

CSV Export - export user / company data
​CSV Import - import user data
​API - read / create any user / company data
​Events API - read / create event data

Conversation data can be exported from one workspace using the Conversations API ,or as a CSV using the Reports section of the UI, however, there isn't a way to import a conversation and all its related data into a new workspace.

Note: Some data, such as one-off, ongoing messages and assignment rules, cannot be extracted out via these methods, and will require manual re-creation.

Apps & integrations

The following apps are not currently supported on EU and AUS workspaces:

  • Ask a question

  • Campaign monitor

  • Clearbit reveal

  • Hipchat

  • Mailchimp import

  • Mailchimp subscribe

  • Mailchimp sync

  • Marketo

  • Marketo unsubscribe

  • Microsoft teams

  • Mixpanel

  • Outlook calendar

  • Pipedrive

  • Sample Data

  • Shopify

  • Subscription type of-in form

  • Trello

  • Wordpress

  • Zoom webinars

Available in Europe but not Australia:

  • Slack

If any of these apps are important to you, let us know in the Messenger 🙂


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