Intercom now offers Regional Data Hosting in the following regions:

This enables new customers to control the location of their data storage. By creating a new Intercom Workspace in their desired region, your customer data will not leave that region.

Regional Data Hosting in Europe and Australia is currently available to new customers on certain Intercom pricing plans.

We don't offer migration options from one app to another, so you would have to use one of the export/import methods listed below to obtain the data from your Intercom workspace.

CSV Export - export user / company data
​CSV Import - import user data
​API - read / create any user / company data
​Events API - read / create event data

Conversation data can be exported from one workspace using the Conversations API ,or as a CSV using the Reports section of the UI, however, there isn't a way to import a conversation and all its related data into a new workspace.

Note: Some data, such as one-off, ongoing messages and assignment rules, cannot be extracted out via these methods, and will require manual re-creation.

The following apps are not currently supported on EU and AUS workspaces:

Available in Europe but not Australia:

If any of these apps are important to you, let us know in the Messenger 🙂