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Outbound
Emails
Emails
Everything you need to know about sending emails with Intercom, and ensuring they land in your customers' inbox.
Get started sending emails
Sending emails to your leads and users
Using dynamic content in emails
Email auto replies
Schedule a message to send at the right time
Include unsubscribed contacts in your email audience
Customizing emails to suit your business
Add multi-column layouts to emails
Customize email signature
4 email templates to choose from
Customize the pre-made email templates
Visual email template editor
Creating HTML emails
Create HTML email templates
Sending email from your own address
Ensuring your emails are delivered
Sending email to users who sign in to your app with Apple
Manage multiple email lists with granular Subscriptions
Segment out your active users for messaging
Permission guidelines for email marketing
How to prevent spam complaints
Protect your workspace from high bounce rates
Improve your open rate and email deliverability
Deliverability and the Gmail promotions tab
Intercom's workspace review process
Email sending restrictions explained
Best practices
Intercom's email sending guidelines
Follow up with your users
The activation message
Retain customers that are slipping away
Email marketing best practices
Our best practice guide for staying personal at scale
Troubleshooting delivery & questions about email
Dig into your email performance with the email deliverability report
What is click tracking?
Why hasn’t a user received my message?
How do I unsubscribe users from receiving emails?
How quickly does Intercom deliver emails?
My custom email design isn't displaying correctly. What's up?
How do I avoid spam traps?
