This article refers to our new pricing plans. For information about one of our legacy plans, please log in to view these articles instead, or contact us through the Messenger.
Intercom’s plans are designed to give you clarity and flexibility as your support needs grow. You can choose from the Essential, Advanced, or Expert plan, and move between them at any time. Each teammate requires a seat, and the plan you select determines the seat price. Advanced and Expert also include lite seats for teammates who need limited access.
All prices are shown in United States Dollars (USD).
Seat pricing
The seat price depends on the plan you choose. You can purchase as many seats as you need (there are no minimums or maximums).
Plan | Monthly seat price | Lite seats included | |
Essential | $39/seat | $29/seat | No lite seats |
Advanced | $99/seat | $85/seat | 20 lite seats included |
Expert | $139/seat | $132/seat | 50 lite seats included |
Plan comparison
Essential is a great fit for individuals, startups, and small businesses that need core support tools without complexity.
Advanced is designed for growing support teams that want stronger automation, deeper reporting, and more ways to collaborate.
Expert is ideal for large teams that need advanced security controls, multibrand support, and powerful workflow and workload management features.
Core features are listed individually below for easy comparison across plans.
Feature | Essential | Advanced | Expert |
Fin AI Agent | Included | Included | Included |
Messenger | Included | Included | Included |
Shared Inbox | Included | Included | Included |
Ticketing system | Included | Included | Included |
Pre-built reports | Included | Included | Included |
Public Help Center | Included | Included | Included |
Simple automations | Included | Included | Included |
Slack integration | Included | Included | Included |
Workflows | Not included | Included | Included |
Multiple team inboxes | Not included | Included | Included |
Round robin assignment | Not included | Included | Included |
Private Help Center | Not included | Included | Included |
Multilingual Help Center | Not included | Included | Included |
Tickets portal | Not included | Included | Included |
Custom reports | Not included | Included | Included |
Salesforce integration | Not included | Included | Included |
Marketo integration | Not included | Included | Included |
SSO & identity management | Not included | Not included | Included |
HIPAA support | Not included | Not included | Included |
Service level agreements (SLAs) | Not included | Not included | Included |
Multibrand Messenger | Not included | Not included | Included |
Multibrand Help Center | Not included | Not included | Included |
Workload management | Not included | Not included | Included |
Team office hours | Not included | Not included | Included |
Team reply time settings | Not included | Not included | Included |
Extended API limit | Not included | Not included | Included |
Real-time dashboard | Not included | Not included | Included |
Note: Fin AI Agent is included on all plans. You’ll only pay for successful resolutions.
All plans include unlimited live chat, support email, in-app chats, banners, and tooltips. Visit our pricing page for a detailed breakdown of features included on each plan.
Usage-based charges
Certain products and messaging channels are billed based on usage.
Fin AI Agent costs $0.99 per resolution on all plans. This pricing applies to Fin over chat and email. To use Fin over phone (Fin Voice) and for pricing details, please contact Sales.
Pay-as-you-go charges also apply for:
Email campaigns
SMS
WhatsApp
Phone
Every plan has access to these channels, and you only pay for what you use.
Tip: Use our intuitive Pricing Calculator to effortlessly project your expenses and gain clarity on how Intercom fits within your budget.
Add-ons
Proactive Support Plus
Proactive Support Plus is designed to streamline your outbound efforts with extra features specifically designed for Proactive Support. You’ll be charged a flat fee per month plus usage-based charges for Messages Sent, if you exceed your monthly allowance. You can purchase this add-on for any plan.
Copilot unlimited usage
Copilot is a personal AI assistant designed to revolutionize support agent efficiency. All full-seat teammates have access to Copilot with usage included up to 10 conversations per month. You can purchase unlimited usage as a flexible per-seat add-on on any plan.
Services
With these optional service add-ons, you can gain access to personalized onboarding and priority customer support.
Premier Onboarding - Gives access to an onboarding specialist to provide custom onboarding help for a one-time fee.
Premier Support - Gives access to faster response times, priority escalations, video chat, and greater availability from our CS team for a monthly recurring fee.
Contact Sales if you’re interested in one of these services.
Fin AI Agent for your existing helpdesk
If you use Zendesk, Salesforce, or another external helpdesk, you can purchase Fin AI Agent without an Intercom plan.
Pricing:
$0.99 per resolution
Minimum commitments apply
No seat costs or hidden platform fees
Features include:
Quick setup with your current helpdesk
Answers email, live chat, phone, and more
Customizable tone and answer length
Ability to take actions on external systems
Seamless handoff to agents in your helpdesk
Note: The pricing above applies to using Fin over chat and email with your current helpdesk. To use Fin over phone (Fin Voice) and for pricing details, please contact Sales.
Discounts
Startups get 90% off Intercom + 1 year of Fin free on Intercom's Early Stage program. Find out what’s included and whether you’re eligible to apply here.
Getting started
Start a free trial - no credit card required. During the 14-day trial, you’ll have access to your chosen plan along with Proactive Support Plus and Copilot unlimited usage.
After the free trial period, simply confirm the plan you want, and add your payment details to continue using Intercom.
Visit our pricing FAQs for more answers and details about pricing, plans and joining Intercom.
Need more help? Get support from our Community Forum
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