This article refers to our new pricing plans. For information about one of our legacy plans, please log in to view these articles instead, or contact us through the Messenger.
Our new pricing plans are designed with simplicity in mind, removing unnecessary complexity, and helping you to have a clear understanding of what you're paying for.
Core plans
When you join Intercom, you’ll be given a workspace with a core plan of your choice - Essential, Advanced, or Expert. It’s possible to upgrade or downgrade between these plans.
The plan you choose determines the monthly seat price. None of our plans have seat minimums or maximums - you can purchase as few or as many seats as you need.
Each teammate requires a seat which gives them access to Intercom’s customer service solution for customers, support agents, and support leaders.
The Advanced and Expert plans also include a number of lite seats, which provide limited access to Intercom.
All prices are shown in United States Dollars (USD).
Overview of features
| Essential | Advanced | Expert |
Seat PriceMonthly list price | $39/seatNo lite seats | $99/seat20 lite seats included | $139/seat50 lite seats included |
$29/seat | $85/seat | $132/seat | |
Key Features | Includes features:
| Includes all features from Essential plan, plus:
| Includes all features from Advanced plan, plus:
|
Best For | Startups and small businesses with no/limited dedicated support team.
| Startups and small businesses with growing (small to medium) support teams and operations. | Small businesses to mid-market companies with medium to large support teams and established operations. |
Visit our pricing page for a detailed breakdown of features included on each plan.
Usage-based charges
There are additional charges for Fin AI Agent resolutions and some usage-based channels. Every plan gives you access to these features, and you’ll only pay for what you use.
Use our intuitive Pricing Calculator to effortlessly project your expenses and gain clarity on how Intercom fits within your budget.
Optional
Copilot unlimited usage
Copilot is a personal AI assistant designed to revolutionize support agent efficiency. All teammates with a full seat will have access to Copilot included usage (up to 10 conversations per month). Unlimited usage can be purchased as a flexible per seat add-on for each teammate on any plan.
Proactive Support Plus
Proactive Support Plus is designed to streamline your outbound efforts with extra features specifically designed for Proactive Support. You’ll be charged a flat fee per month plus usage-based charges for Messages Sent, if you exceed your monthly allowance. You can purchase this as an add-on to any plan.
Services
With these optional service add-ons, you can gain access to personalized onboarding and priority customer support.
Premier Onboarding - Gives access to an onboarding specialist to provide custom onboarding help for a one-time fee.
Premier Support - Gives access to faster response times, priority escalations, video chat, and greater availability from our CS team for a monthly recurring fee.
Contact Sales if you’re interested in one of these services.
Early Stage
Intercom's Early Stage program is aimed at helping eligible startups gain access to Intercom at a discounted rate. Find out what’s included and whether you’re eligible to apply here.
Getting started
Start a free trial - no credit card required. During the 14-day trial, you’ll have access to your chosen plan along with Proactive Support Plus and Copilot unlimited usage.
After the free trial period, simply confirm the plan you want, and add your credit card details to continue using Intercom.
Visit our pricing FAQs for more answers and details about pricing, plans and joining Intercom.
Subscription FAQs
Why can't I choose the number of seats I want when starting a subscription for Essential?
Why can't I choose the number of seats I want when starting a subscription for Essential?
If you have existing teammates on your workspace, you will a seat count equal to the number of teammates. For example if you have 3 teammates and try start a trial/subscription for Essential, it will show 3 seats ($39 x 3 = $117).
To reduce the seat count, you will need to first delete the additional teammates. Note that the seat count is only updated once every 24-48 hours for billing purposes so you will not see the drop in seat count immediately.
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