This article refers to our new pricing plans. For information about one of our legacy plans, please log in to view these articles instead, or contact us through the Messenger.
Our pricing plans are designed with simplicity in mind, removing unnecessary complexity, and helping you to have a clear understanding of what you're paying for.
Customer Service Suite plans
When you join Intercom, you’ll be given a workspace with a core plan of your choice - Essential, Advanced, or Expert. It’s possible to upgrade or downgrade between these plans.
Each teammate requires a seat which gives them access to Intercom’s Customer Service Suite. The plan you choose determines the monthly seat price. None of our plans have seat minimums or maximums - you can purchase as few or as many seats as you need.
The Advanced and Expert plans also include a number of lite seats, which provide limited access to Intercom.
All prices are shown in United States Dollars (USD).
Pricing and features
| Essential | Advanced | Expert |
Monthly seat price | $39/seatNo lite seats | $99/seat20 lite seats included | $139/seat50 lite seats included |
$29/seat | $85/seat | $132/seat | |
Fin AI Agent | $0.99 per Fin resolution | $0.99 per Fin resolution | $0.99 per Fin resolution |
Key Features | Includes features:
| Every Essential feature, plus:
| Every Advanced feature, plus:
|
Best For | The customer support plan for individuals, startups, and small businesses.
| Powerful automation tools and AI features for growing support teams. | Collaboration, security, and multibrand features for large support teams. |
All plans include free, unlimited live-chat, support email, in-app chats, banners, and tooltips. Visit our pricing page for a detailed breakdown of features included on each plan.
Usage-based charges
Pay-as-you-go for email campaigns, SMS, WhatsApp, and Phone. Every plan gives you access to these features, and you’ll only pay for what you use.
Use our intuitive Pricing Calculator to effortlessly project your expenses and gain clarity on how Intercom fits within your budget.
Add-ons
Proactive Support Plus
Proactive Support Plus is designed to streamline your outbound efforts with extra features specifically designed for Proactive Support. You’ll be charged a flat fee per month plus usage-based charges for Messages Sent, if you exceed your monthly allowance. You can purchase this add-on for any plan.
Copilot unlimited usage
Copilot is a personal AI assistant designed to revolutionize support agent efficiency. All teammates with a full seat will have access to Copilot included usage (up to 10 conversations per month). Unlimited usage can be purchased as a flexible per seat add-on for each teammate on any plan.
Services
With these optional service add-ons, you can gain access to personalized onboarding and priority customer support.
Premier Onboarding - Gives access to an onboarding specialist to provide custom onboarding help for a one-time fee.
Premier Support - Gives access to faster response times, priority escalations, video chat, and greater availability from our CS team for a monthly recurring fee.
Contact Sales if you’re interested in one of these services.
Fin AI Agent for your existing helpdesk
When purchasing Fin for your existing helpdesk (Zendesk, Salesforce, and more) the following pricing applies:
$0.99 per Fin resolution
50 resolutions per month minimum.
Unlimited teammates – No seat costs.
There are no additional costs, such as integration fees, setup fees, or platform charges for using Fin on your existing helpdesk.
Features include:
Set up in under an hour on your current helpdesk
Answers email, live chat, phone and more
Customizable tone & answer length
Takes action on external systems
Hands off to agents in preferred helpdesk
Discounts
Startups get 90% off Intercom + 1 year of Fin free on Intercom's Early Stage program. Find out what’s included and whether you’re eligible to apply here.
Getting started
Start a free trial - no credit card required. During the 14-day trial, you’ll have access to your chosen plan along with Proactive Support Plus and Copilot unlimited usage.
After the free trial period, simply confirm the plan you want, and add your credit card details to continue using Intercom.
Visit our pricing FAQs for more answers and details about pricing, plans and joining Intercom.
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts