This article refers to our new pricing plans. If you joined Intercom before March 14, 2024, this information may not apply to you. For information about one of our legacy plans, please log in to view these articles instead, or contact us through the Messenger.
Our new pricing plans are designed with simplicity in mind, removing unnecessary complexity, and helping you to have a clear understanding of what you're paying for.
Core plans
When you join Intercom, you’ll be given a workspace with a core plan of your choice - Essential, Advanced, or Expert. It’s possible to upgrade or downgrade between these plans.
The plan you choose determines the monthly seat price. None of our plans have seat minimums or maximums - you can purchase as few or as many seats as you need.
Each teammate requires a seat which gives them access to Intercom’s customer service solution:
The Advanced and Expert plans also include a number of lite seats, which provide limited access to Intercom.
All prices are shown in United States Dollars (USD).
Overview of features
| Essential | Advanced | Expert |
Seat Price(monthly list price) | $39/seatNo lite seats | $99/seat20 lite seats included | $139/seat50 lite seats included |
Key Features | Includes features:
| Includes all features from Essential plan, plus:
| Includes all features from Advanced plan, plus:
|
Best For | Startups and small businesses with no/limited dedicated support team.
| Startups and small businesses with growing (small to medium) support teams and operations. | Small businesses to mid-market companies with medium to large support teams and established operations. |
Visit our pricing page for a detailed breakdown of features included on each plan.
Usage-based charges
There are additional charges for Fin AI Agent resolutions and some usage-based channels. Every plan gives you access to these features, and you’ll only pay for what you use.
Optional
Proactive Support Plus
Proactive Support Plus is designed to streamline your outbound efforts with extra features specifically designed for Proactive Support. You’ll be charged a flat fee per month plus usage-based charges for Messages Sent, if you exceed your monthly allowance. You can purchase this as an add-on to any plan.
Services
With these optional service add-ons, you can gain access to personalized onboarding and priority customer support.
Premier Onboarding - Gives access to an onboarding specialist to provide custom onboarding help for a one-time fee.
Premier Support - Gives access to faster response times, priority escalations, video chat, and greater availability from our CS team for a monthly recurring fee.
Contact Sales if you’re interested in one of these services.
Early Stage
Intercom's Early Stage program is aimed at helping eligible startups gain access to Intercom at a discounted rate. Find out what’s included and whether you’re eligible to apply here.
Getting started
To get started with Intercom, simply start a free trial - no credit card required. During the 14-day trial, you’ll have access to the Advanced plan with Proactive Support Plus.
If you're interested in the Essential plan, you may choose it during the check out step of your free trial. To get to check out, click "Buy now" in the banner at the top of your screen or wait for your trial to end.
After the free trial period, simply add your credit card details to continue using Intercom. You'll be able to continue with the Advanced plan or downgrade to the Essential plan if it suits you. You can also choose to keep or remove the Proactive Support Plus add-on.
Contact Sales if you’re interested in a free trial of the Expert plan.
Visit our pricing FAQs for more answers and details about pricing, plans and joining Intercom.
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