Create additional workspaces

Create a new workspace for separate support for additional domains

Michaela avatar
Written by Michaela
Updated over a week ago

If you wish to create a separate workspace, note that they will also require a separate paid subscription.

To create a new workspace:

  1. Click on your avatar in the bottom left-hand corner.

  2. Hover over your current workspace's name and a pop-out will appear.

  3. At the bottom of the "Search for a workspace" pop-out, click "Add a new workspace..."

Creating new workspaces for separate domains

The Intercom Messenger can be installed on multiple domains at no extra cost, however, please note that all conversations starting from different domains will still land in the same Intercom workspace. To allow for this, just use the same app_id in all of the Messenger installations. If it's already part of your current subscription, you can also manage multiple brands with the one workspace.

If you prefer having separate workspaces for each domain each workspace will require its own subscription.

If you do decide to use a single workspace you can add a custom attribute (e.g. SOURCE_WEBSITE) to identify the user's source, or view the page that the user is messaging from by hovering over the Messenger icon


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