Multilingual Custom Answers

Train Custom Answers to support customers in multiple languages

Ivan avatar
Written by Ivan
Updated over a week ago

You can train Custom Answers to answer any common question a customer asks at the start of a new conversation, in up to 37 supported languages:

Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese (Simplified and Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Англи хэл (Mongolian), Ukrainian, Vietnamese.

When creating a new answer, choose the language of your response and the Fin AI Agent will automatically match the answer to settings of your customer.

Searching will then surface historical questions in the selected language:

After you've finished selecting relevant questions, finish creating your answer.

For convenience, you can filter the list to see only answers and suggested unanswered questions in a particular language.

If you want to create the same answer in two separate languages, you will have to create two different answers, and train each one separately.

When you create an answer in two languages, you’ll see two separate answers in Intercom. Reporting will treat these as two distinct answers.

Customer experience

Fin AI Agent will try deliver the most relevant answer when a customer asks a question, if a relevant answer exists for that language.

Fin AI Agent will only deliver Custom Answers in the language that it detects for that customer.


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