You can train Custom Answers to answer any common question a customer asks at the start of a new conversation, in up to 37 supported languages.
Arabic, Bosnian, Brazilian Portuguese, Bulgarian, Catalan, Chinese (Simplified and Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latviski, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovenian, Spanish, Swedish, Turkish, Англи хэл (Mongolian), Ukrainian, Vietnamese
When creating a new answer, choose the language of your response and the Fin AI Agent will automatically match the answer to settings of your customer.
Searching will then surface historical questions in the selected language:
After you've finished selecting relevant questions, finish creating your answer.
For convenience, you can filter the list to see only answers and suggested unanswered questions in a particular language.
If you want to create the same answer in two separate languages, you will have to create two different answers, and train each one separately.
When you create an answer in two languages, you’ll see two separate answers in Intercom. Reporting will treat these as two distinct answers.
Customer experience
Fin AI Agent will try deliver the most relevant answer when a customer asks a question, if a relevant answer exists for that language.
Fin AI Agent will only deliver Custom Answers in the language which matches the user’s browser locale on web, and OS language settings on mobile apps.
If the language override attribute is set, Custom Answers will use that instead of just the browser locale.
💡Tip
Need more help? Get support from our Community Forum
Find answers and get help from Intercom Support and Community Experts