Intercom

How to add content Fin AI Agent can use to start providing customers with answers.

Add your support content for Fin AI Agent

Generate content for Fin using teammate conversations to improve resolution rates and fill knowledge gaps.

Use content from conversations [beta]

Learn how to customize the identity, tone of voice, and length of Fin's answers for more control over your AI Agent experience.

Customize Fin AI Agent's personality

How to use Guidance to customize Fin's responses to match your support policies and communication style.

Provide Fin AI Agent with specific guidance

Learn how to use Fin Guidance effectively to improve Fin's performance and answer relevancy.

Fin Guidance best practices

Use Fin to automatically classify incoming conversations into defined attributes - so you can route faster and act smarter.

How to create Fin Attributes

Learn how to create effective attribute value names and descriptions to help Fin classify your support conversations with high accuracy.

Fin Attribute best practices

Leverage Fin attributes in Workflows, Reports, and the Inbox to automate routing, generate insights, and enable teammate review.

Using Fin Attributes in workflows, reports, and the inbox

Set up rules and scenarios to automatically escalate conversations from Fin AI Agent to the right human teammates at the right time.

How to automatically escalate conversations

Get AI-powered recommendations to improve Fin's performance.

Use AI-powered Suggestions to improve Fin

Create a multilingual AI agent to provide support and answers in multiple languages.

Use Fin AI Agent in multiple languages

Fin Vision instantly analyzes images to diagnose issues, provide solutions, or capture key details that move the conversation forward.

How Fin Vision understands images

Track changes made to Fin's configuration, including who made the change and when.

View the Fin AI Agent changelog

Beth-Ann Sher

Dawn

Zoe Sinnott

Train

Understand how Fin Procedures and Simulations bring more control, reliability, and simplicity to complex automation.

Fin Procedures explained

Use Fin Procedures

Allow Fin to connect to external systems and handle more complex processes automatically.

Fin Tasks and Data connectors explained

How to set up Data connectors with external systems for personalized Fin answers and other automations.

How to set up data connectors

Empower Fin with more data and actions for faster, more accurate customer resolutions with the power of MCP connectors.

Add MCP connectors for popular apps or custom MCPs

Available data connector templates for Fin AI Agent using third party apps.

Use data connector templates

Designing and using your APIs with Data connectors

How to use email verification before triggering a Data connector in a workflow or with Fin.

Secure Data connectors with One-Time Passcode

Here are a few best practices to consider when creating and using Data connectors with Fin.

Best practices when using Data connectors with Fin

Enabling Fin to handle more complex processes automatically.

How to set up Fin Tasks

See our best practices and examples when creating Fin Tasks and writing instructions for Fin.

Best practices for Fin Tasks

Learn about accessing and using Fin Tasks and Data connectors securely with Fin.

Fin Tasks and Data connectors FAQs

Ivan

Davy Malone

Allowing Fin to connect to external systems and handle more complex processes automatically.

Use Fin Tasks and Data connectors

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