Use the Language Conversation Data Attribute in Intercom Help Desk which automatically detects which language the customer is chatting in. This is set based on the Contacts first message and is not editable:
You can use this attribute to filter conversations in the Help Desk search.
You can also use it to filter your Reports 🙌
Important: The language detection feature only works if the end user's first message has a character limit > 10.
This attribute works by first trying to detect the language of the user from the first user message in the conversation. If it can't find it with a high enough probability, it falls back to the locale of the Messenger and as a final fallback, the locale of the app.
Note:
This currently only works for Conversations. It is not yet supported in Tickets.
The attribute is available for Conversations created after August 30, 2023.
The language the customer writes-in with must be a supported language you have set in your Messenger, if they write in with a language you do not support, the attribute will be set to your Workspaces default language.
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