Check out our resources for engaging your customers with the right message at the right moments.
Intercom on Customer Engagement
Send the right message to the right people at the right time.
Customer retention is the new conversion
Convincing potential users to sign up for your product isn’t easy. But what happens next is far more important.
From signed up to satisfied
Des Traynor discusses how onboarding helps bridge the gap between initial traction and sustained success.
Industry experts on improving your onboarding
For any business trying to grow, user onboarding must be top of mind. Listen to leading experts offer their advice.
The complete guide to onboarding customers
Learn how to craft a comprehensive onboarding strategy for your business.
Hook trial users from their first use
Today users sign up before they make the decision to buy, making onboarding crucial.
Introduction to Onboarding
Onboard and activate customers with targeted outbound engagement.
5 essential onboarding tactics for complex products
Create the magic of a consumer onboarding flow in a complex product.
5 messages for every onboarding campaign
A simple messaging strategy for the 30 days after a customer signs up to your product.
Introduction to Product Tours
Guide customers to success with Product Tours.
Create ongoing messages
Create messages that send to those who match your filters now and in the future.
The Nurture Starter Kit
Learn how to nurture new signups beyond the free trial.
Introduction to the Messenger
We’ve reimagined what a Business Messenger should be.
Introduction to Operator
Intercom's automation technology that powers task bots, Custom Bots and Resolution Bot.
4 strategies to increase user engagement
These strategies will help you convert your product's new signups into, loyal active users.
The Customer Retention Starter Kit
Learn actionable customer retention strategies to help grow your business.
Customer engagement best practices and examples
Timely, targeted messages will help you engage and retain customers. Check out our best practices for customer engagement.
Grow your business with in-app marketing
In-app marketing is key to engaging and retaining the users you’ve worked so hard to acquire.