Find the latest information on providing 24/7 support for today’s customers using Intercom's solutions.
Support communications during a crisis
Supporting your customers with efficiency and empathy is challenging. Here are some best practices.
Strategies to scale your customer support team
Scale great customer service without blowing the budget or killing the quality of the customer experience.
Running customer support remotely
We share key strategies for shifting from a regional team model to a fully remote one.
Shep Hyken on fostering the cult of the customer
People’s desire to be treated as valued customers hasn't changed. What has changed, however, is the underlying technology that powers these interactions.
5 lessons learned from growing a support team
We share our top lessons learned as the Customer Support team has grown over the last few years.
Defining customer support in the modern age
The sense of personal connection is hard to forge and easy to lose with online interactions.
How Expensify delivers faster support with Intercom
Learn how Expensify uses Intercom to improve the support and sales experience for millions of customers.
A guide to implementing live chat support
Learn how you can use live chat to offer support at all stages of the customer lifecycle.
Forward your emails and social messages
Automatically send emails and social media channels to teams or teammates in Intercom.
Introduction to Resolution Bot
Automatically resolve your customers' common questions.
Design an inbound Custom Bot
Triage new conversations to provide faster, more personal support at scale.
Customer service chatbots are redefining support
Chatbots are letting you do what was once impossible: help customers 24/7 and instantly answer questions without human intervention.
How a chatbot sped up resolution time by 50%
If your support team is routinely asking the same set of questions at the start of every chat conversation, it’s time to ask if you’re using the right tools to triage support issues.
Automated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.
Track user data
Track user data to see who your customers are and what actions they take in your app.
Keep it fresh: 5 knowledge base best practices
Show your customers you care about their success by providing a well-managed knowledge base.
Intercom on Customer Support
Turn quality customer support into a competitive advantage.
The Help Center Starter Kit
Learn how to build a help center that will make your customers self-sufficient.