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Intercom’s guides walk you through everything you need to know about building great customer relationships through a messenger. Find case studies, actionable tips, and free templates.

Article

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

Forrester studied how customer support has changed. See why conversational support is now the expectation.

Article

The Ultimate Guide to Conversational Support

Messenger-based conversations can transform your support team into a value driver. Learn how in our latest guide.

Article

The Future of Support Has Arrived: It’s Conversational

Customer support is evolving. Discover five transformative trends and how to capitalize on them.

Guide
The Beginner's Guide to Real-time Sales
Grow your business faster by providing a seamless, real-time buying experience.
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Guide
The Customer Retention Starter Kit
Learn actionable customer retention strategies to help grow your business. 
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Guide
The Nurture Starter Kit
Learn how to nurture new signups beyond the free trial.
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Article

The Complete Guide to Using Chatbots for Sales

Learn how to use chatbots to acquire, qualify, and convert leads at scale.

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Buying Live Chat for Your Sales Team

Learn how to choose the right live chat software to streamline your sales cycle and beat your targets.

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The Live Chat for Sales Starter Kit

Learn how to proactively engage high-intent leads on your website.

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The Conversational Support Starter Kit

Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.

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The Modern Guide to Live Chat for Marketing

Learn how live chat and chatbots can help you scale your marketing efforts.

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Setting Your Sales Team Up with Live Chat

Learn how to build and staff your sales team for live chat.

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A Marketer's Guide for Buying Live Chat

A simple three-step buying process to help you achieve your marketing team’s goals and vision for live chat.

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The Onboarding Starter Kit

Learn how to create a great onboarding messaging campaign.

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The Help Center Starter Kit

Learn how to build a help center that will make your customers self-sufficient.

Article

Upsell Messaging Starter Kit

Learn how to create a great onboarding messaging campaign.

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