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Forrester studied how customer support has changed. See why conversational support is now the expectation.

Drive Conversational Experiences For A Future‑Ready Customer Support Strategy

Messenger-based conversations can transform your support team into a value driver. Learn how in our latest guide.

The Ultimate Guide to Conversational Support

Join Intercom experts for industry insights and best practice advice. Live and on-demand.

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Check out Intercom's resources on customer support, lead generation, customer engagement, and everything in between. No fluff or sales pitches. Just quality information and insights.

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 Forrester studied how customer support has changed. See why conversational support is now the expectation.

Drive Conversational Experiences For A Future-Ready Customer Support Strategy

The Ultimate Guide to Conversational Support 

Customer support is evolving. Discover five transformative trends and how to capitalize on them.

The Future of Support Has Arrived: It’s Conversational

Grow your business faster by providing a seamless, real-time buying experience.

Learn actionable customer retention strategies to help grow your business. 

Learn how to nurture new signups beyond the free trial.

Learn how to use chatbots to acquire, qualify, and convert leads at scale.

The Complete Guide to Using Chatbots for Sales

Learn how to choose the right live chat software to streamline your sales cycle and beat your targets.

Buying Live Chat for Your Sales Team       

Learn how to proactively engage high-intent leads on your website.

The Live Chat for Sales Starter Kit

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Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.

The Conversational Support Starter Kit

Learn how live chat and chatbots can help you scale your marketing efforts.

The Modern Guide to Live Chat for Marketing

Learn how to build and staff your sales team for live chat.

Setting Your Sales Team Up with Live Chat

A simple three-step buying process to help you achieve your marketing team’s goals and vision for live chat.

A Marketer's Guide for Buying Live Chat

Learn how to create a great onboarding messaging campaign.

The Onboarding Starter Kit

Learn how to build a help center that will make your customers self-sufficient.

The Help Center Starter Kit

Upsell Messaging Starter Kit

Intercom’s guides walk you through everything you need to know about building great customer relationships through a messenger. Find case studies,  actionable tips, and free templates. 

Guides

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[Image] The Conversational Support Starter Kit

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[Image] The Modern Guide to Live Chat for Marketing

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[Image] The Beginner's Guide to Real-time Sales

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This guide walks you through the fundamentals of acquiring, qualifying and converting leads through live chat.