Guides

Get the latest best practices in customer support, lead generation, and customer engagement. See how Intercom can help you with these jobs.

2021 Report: The Future of Support Is Conversational

Customer support is evolving. Discover 5 transformative trends and how to make them work for your business.
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The Conversational Support Starter Kit

Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
Read guide
The Modern Guide to Live Chat for Marketing

Learn how live chat and chatbots can help you scale your marketing efforts.
Read guide
The Beginner's Guide to Real-time Sales

Grow your business faster by providing a seamless, real-time buying experience.
Read guide
The Customer Retention Starter Kit

Learn actionable customer retention strategies to help grow your business.
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The Nurture Starter Kit

Learn how to nurture new signups beyond the free trial.
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The Complete Guide to Using Chatbots for Sales

Learn how to use chatbots to acquire, qualify, and convert leads at scale.
Read guide
The 21st Century Guide to Lead Qualification

Learn how to find the best quality leads, fast.
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Buying Live Chat for Your Sales Team

Learn how to choose the right live chat software to streamline your sales cycle and beat your targets.
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The Live Chat for Sales Starter Kit

Learn how to craft messages that proactively engage your best leads.
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Setting Your Sales Team Up with Live Chat

Learn how to build and staff your sales team for live chat.
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A Marketer's Guide for Buying Live Chat

Choose the right live chat tool to increase conversions from your marketing
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The Onboarding Starter Kit

Learn how to create a great onboarding messaging campaign.
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Upsell Messaging Starter Kit

Learn how to build a non-spammy upsell messaging campaign that works.
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The Help Center Starter Kit

Learn how to build a help center that will make your customers self-sufficient.
Read guide
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Guides

2021 Report: The Future of Support Is Conversational

Customer support is evolving. Discover 5 transformative trends and how to make them work for your business.

The Conversational Support Starter Kit

Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.

The Modern Guide to Live Chat for Marketing

Learn how live chat and chatbots can help you scale your marketing efforts.

The Beginner's Guide to Real-time Sales

Grow your business faster by providing a seamless, real-time buying experience.

The Customer Retention Starter Kit

Learn actionable customer retention strategies to help grow your business.

The Nurture Starter Kit

Learn how to nurture new signups beyond the free trial.

The Complete Guide to Using Chatbots for Sales

Learn how to use chatbots to acquire, qualify, and convert leads at scale.

The 21st Century Guide to Lead Qualification

Learn how to find the best quality leads, fast.

Buying Live Chat for Your Sales Team

Learn how to choose the right live chat software to streamline your sales cycle and beat your targets.

The Live Chat for Sales Starter Kit

Learn how to craft messages that proactively engage your best leads.

Setting Your Sales Team Up with Live Chat

Learn how to build and staff your sales team for live chat.

A Marketer's Guide for Buying Live Chat

Choose the right live chat tool to increase conversions from your marketing

The Onboarding Starter Kit

Learn how to create a great onboarding messaging campaign.

Upsell Messaging Starter Kit

Learn how to build a non-spammy upsell messaging campaign that works.

The Help Center Starter Kit

Learn how to build a help center that will make your customers self-sufficient.