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How Customer Service Metrics Are Evolving in the Age of AI

With AI transforming customer service as we know it, how should support leaders adapt their core metrics to get a true measure of success in this new era?

What you'll learn

Fresh insights from our support leaders, including:

  • The key areas and metrics that will be impacted by AI

  • New metrics that are emerging in this unfolding era of customer service

  • Tips for support leaders looking to adapt their reporting approach