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  • Guide

    The Ultimate Guide to Conversational Support

    Messenger-based conversations can transform your support team into a value driver. Learn how in our latest guide.

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  • Guide

    2021 Report: The Future of Support is Conversational

    Customer support is evolving. Discover five transformative trends and how to capitalize on them.

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  • Webinars

    Check out our latest Webinars

    Join Intercom experts for industry insights and best practice advice. Live and on-demand.

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Collections

Conversational SupportView all

Article
Scale your customer support team
Scale great customer service without blowing the budget or killing the quality of the customer experience.
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Article
Automated customer service that feels personal
Automated customer service lets you help more customers at scale without drastically growing headcount.
Read article
Demo
How Intercom can help with your COVID-19 response
If you're experiencing a spike in customer conversations right now, Intercom can help.
Watch video

Conversational MarketingView all

  • How live chat increases conversion rates
    Article

    How live chat increases conversion rates

    These 11 live chat stats reveal power of live chat as a channel for converting visitors and driving revenue for your business.
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  • Copper Portrait
    Customer story

    How Copper generated 19 new opportunities in one month with Intercom

    Copper generated 19 new opportunities in one month with Intercom.
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  • Qualify leads automatically
    Demo

    Qualify leads automatically

    Automatically qualify your leads, so your team can convert them to customers.
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Conversational Customer EngagementView all

Article
Intercom on Customer Engagement
Create messages that drive ongoing engagement.
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Article
Complete guide to onboarding customers
Learn how to craft a comprehensive onboarding strategy for your business.
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Demo
Introduction to Onboarding
Onboard and activate customers with targeted outbound engagement.
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Automation and botsView all

  • Create the perfect bot that helps you crush your number around the clock.
    Demo

    Introduction to Custom Bots

    Create the perfect bot that helps you crush your number around the clock.
    Watch video
  • Automated customer service that feels personal
    Article

    Automated customer service that feels personal

    Automated customer service lets you help more customers at scale without drastically growing headcount.
    Read article
  • Design an inbound Custom Bot
    Demo

    Design an inbound Custom Bot

    Triage new conversations to provide faster, more personal support at scale.
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BooksView all

Article
Intercom on Customer Engagement
Create messages that drive ongoing engagement.
Read books
Article
Intercom on Sales
This book covers six topics that are crucial to successfully scaling your revenue.
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Article
Intercom on Onboarding
Onboarding isn’t a metric, it’s an outcome.
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DemosView all

  • How Intercom can help with your COVID-19 response
    Demo

    How Intercom can help with your COVID-19 response

    Tips on offering your customers personal support during high pressure situations.
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  • Demo

    What is Intercom?

    Onboard and support your customers with the team you already have. Intercom puts your customer messaging in one place.
    Watch video
  • Intercom's Mobile Carousels
    Demo

    Mobile Carousels

    Onboard and nurture your app users with Mobile Carousels.

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GuidesView all

Article
The Conversational Support Starter Kit
Learn how to combine proactive, self-serve, and human support to get ahead of known problems and quickly resolve issues.
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Article
The Modern Guide to Live Chat for Marketing
Learn how live chat and chatbots can help you scale your marketing efforts.
Read guides
Article
The Beginner's Guide to Real-time Sales
This guide walks you through the fundamentals of acquiring, qualifying and converting leads through live chat.
Read guides

WebinarsView all

  • Automating Customer Engagement
    Webinar

    Automating Customer Engagement

    Join Brian Byrne (Customer Engagement Producer) for a best practice session on how to automate customer engagement with product tours and ongoing messages throughout the customer lifecycle.
    Watch webinar
  • Is Intercom for you?
    Webinar

    Is Intercom for you?

    Watch back a short AMA style webinar to help you talk through your requirements, workshop solutions and get the answers you need to make your decision.
    Watch webinar
  • Manage and scale your support
    Webinar

    Manage and scale your support

    Join Brian Byrne (Product Education Producer) to see how Intercom's Inbox and Articles products combine to make a customer support powerhouse.
    Watch webinar