Zara Burke

Published Jul 16, 2020 36 min

Checking in on Shopify Plus’ 11,000 checkouts per minute

Published Jun 24, 2020 1 min

Announcing the Conversational Support Funnel Starter Kit

Published Apr 14, 2020 10 min

Leading your support team through a crisis

Published Mar 24, 2020 8 min

How to manage your support communications during a crisis

Published Jan 6, 2020 7 min

Great help content starts with great questions

Published Dec 12, 2019 32 min

How Vidyard uncovered a multimillion-dollar growth lever by moving downmarket

Published Dec 9, 2019 1 min

Inside Intercom survey – what content do you need to excel at your job?

Published Nov 21, 2019 28 min

How Sprout Social increased retention with customer-centric marketing

Published Aug 8, 2017 6 min

Crafting feature announcements that spur action

Published Jul 7, 2016 6 min

5 messages for every onboarding campaign