AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Apr 26, 2024 4 min

AI skepticism is giving way to curiosity among customer service teams

AI skepticism is giving way to curiosity among customer service teams

Published Apr 18, 2024 20 min

The Ticket: Moment of truth – Intercom’s AI Copilot in practice

The Ticket: Declan Ivory and Bobby Stapleton

Published Apr 17, 2024 18 min

The ultimate guide to knowledge management in the age of AI

Ultimate Guide to Knowledge Management – blog hero image

Published Apr 11, 2024 10 min

The Ticket: How AI Copilot changes the game for support teams

The Ticket blog hero

Published Apr 10, 2024 9 min

There’s no going back – the new era of AI-first Customer Service has arrived

AI First Customer Service – Paul Adams blog hero

Published Apr 4, 2024 25 min

Introducing ‘Off Script’, a new series from Intercom

Off Script Episode 1: Des Traynor on the AI revolution

Published Mar 14, 2024 38 min

Intercom on Product: The evolution of product management in the age of AI

Intercom on Product Julia Godinho and Brian Donohue

Published Mar 7, 2024 27 min

The Ticket: How AI is transforming customer service tech stacks

The Ticket Podcast with Bobby Stapleton and Declan Ivory

Published Feb 21, 2024 6 min

Five key takeaways about AI product management

AI Product Management

Published Jan 17, 2024 16 min

A new age of UX: Evolving your design approach for AI products

Designing for machine learning molly mahar post