AI & Automation

Our latest articles and podcasts about artificial intelligence and how it’s transforming customer service

Published Apr 4, 2024 25 min

Introducing ‘Off Script’, a new series from Intercom

Off Script Episode 1: Des Traynor on the AI revolution

Published Mar 14, 2024 38 min

Intercom on Product: The evolution of product management in the age of AI

Intercom on Product Julia Godinho and Brian Donohue

Published Mar 7, 2024 27 min

The Ticket: How AI is transforming customer service tech stacks

The Ticket Podcast with Bobby Stapleton and Declan Ivory

Published Feb 21, 2024 6 min

Five key takeaways about AI product management

AI Product Management

Published Jan 17, 2024 16 min

A new age of UX: Evolving your design approach for AI products

Designing for machine learning molly mahar post

Published Jan 4, 2024 36 min

The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video

The future of filmmaking: Synthesia CEO Victor Riparbelli on how generative AI is transforming video

Published Dec 14, 2023 58 min

2023 in review: Highlights from this year’s best conversations

Podcast 2023 in Review

Published Nov 27, 2023 20 min

Understanding AI: How we taught computers natural language

Understanding AI

Published Nov 23, 2023 31 min

All that glitters is not gold: Angel investor Christoph Janz on finding the right opportunities in AI

Angel investor Christoph Janz on finding the right opportunities in AI

Published Nov 9, 2023 30 min

How AI is creating support roles, not taking them

A new era of customer service; how AI is creating support roles, not taking them