Customer Service

Strategies for providing next-generation service for today’s customers

Published Mar 2, 2021 6 min

Intentions matter: How to uncover the why behind customer questions

Published Feb 24, 2021 6 min

Announcing powerful new Intercom reporting features: conversation topics and custom reports

Intercom Conversation Topics and Custom Reports

Published Feb 2, 2021 2 min

Beyond CSAT: How customer satisfaction metrics are changing

Beyond CSAT: How customer satisfaction metrics are changing

Published Jan 27, 2021 7 min

Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

Hero image: Conversational experiences and customer outcomes: How Typeform creates blueprints for customer success

Published Jan 26, 2021 7 min

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Getting M.O.R.E. from your support team: A 4-step framework for boosting morale

Published Jan 20, 2021 7 min

Give your customers best practices, not just FAQs

Published Dec 15, 2020 8 min

Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Zapier’s Richard Hall on the importance of valuing your support organization as a brain trust – not a cost center

Published Dec 8, 2020 13 min

Help desk metrics: Elevate your customer support with the right insights

Help desk metrics: creating actionable insights from data hero

Published Nov 24, 2020 7 min

Quality and consistency: Best practices for building a strong, scalable support experience

Published Nov 18, 2020 6 min

Transforming customer support with automation: Key trends and challenges for support leaders