Customer Service

Strategies for providing next-generation service for today’s customers

Published Jan 20, 2021 7 min

Give your customers best practices, not just FAQs

Published Dec 15, 2020 8 min

Zapier’s Richard Hall on why your support organization is a brain trust – not a cost center

Zapier’s Richard Hall on the importance of valuing your support organization as a brain trust – not a cost center

Published Dec 8, 2020 13 min

Help desk metrics: Elevate your customer support with the right insights

Help desk metrics: creating actionable insights from data hero

Published Nov 24, 2020 7 min

Quality and consistency: Best practices for building a strong, scalable support experience

Published Nov 18, 2020 6 min

Transforming customer support with automation: Key trends and challenges for support leaders

Published Nov 11, 2020 2 min

Announcing our new report – “The Future of Support Has Arrived: It’s Conversational”

2021 customer support report

Published Oct 27, 2020 7 min

Slack’s Kristen Swanson on building the deeply human support experience your customers deserve – and expect

Slack’s Kristen Swanson on building the deeply human support experience your customers deserve

Published Oct 22, 2020 35 min

Nate Brown on why proactive CX is the next competitive battleground

Published Oct 21, 2020 6 min

7 steps to creating better help center content

Published Oct 14, 2020 6 min

How to keep customer support KPIs meaningful for your support team