News & Updates

All the latest news and updates about Intercom – the product, the company and the people

Published Dec 31, 2019 12 min

The decade software ate the world

Published Dec 19, 2019 35 min

Pause/Rewind: 2019 on the Inside Intercom podcast

Published Dec 18, 2019 9 min

2019 on Inside Intercom

2019 on Inside Intercom

Published Dec 9, 2019 1 min

Inside Intercom survey – what content do you need to excel at your job?

Inside Intercom survey – what content do you need to excel at your job?

Published Dec 2, 2019 8 min

What we shipped: 10 new features and updates to make using Intercom even easier

What we shipped: 10 new features and updates to make using Intercom even easier

Published Nov 21, 2019 6 min

Announcing Intercom Academy – a new place to learn and grow

Intercom Academy hero image

Published Aug 27, 2019 2 min

Announcing ‘Intercom on Sales’ – our playbook for scaling a billion dollar business

Published Jul 10, 2019 6 min

Announcing three brand new features to help scale your support

Published Jun 5, 2019 1 min

Announcing our new, customizable Inbox – now with apps

Apps in Intercom Inbox

Published May 29, 2019 4 min

What’s up with the new website? Taking the first step toward a new brand